Text messaging (SMS/MMS) FAQs

Mobile text messaging (SMS/MMS) is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some frequently asked questions for admin and end-users. For end-user FAQs, click here. 

Admin FAQs


How do I enable texting for a user?

Please see the instructions in this support article.


Does it support end-to-end encryption?

We have encryption in Transit and at REST, not end-to-end encryption.


How do I access logs?

Please see the instructions in this support article


How do I view charges for usage?

Costs for SMS/MMS are bundled within the Nextiva cloud communications package prices.


How do I opt-out of Nextiva texting and use a third-party provider?

Customers who opt out of Nextiva SMS/MMS won’t have the ability to integrate a third-party provider’s SMS solution inside of the Nextiva Mobile App.


 

End-user FAQs


What are the prerequisites for using testing?

Nextiva Phone Service purchased in December 2020 or later (Professional package and higher). If you don’t have access to texting, then please contact your Nextiva admin.


How do I send images?

You can send JPG, PNG, BMP, and GIF files. See this support article for more information. 


Can I send video files?

Yes, you can send .mp3, .wav, and .mp4 files directly from the Nextiva Mobile App. See this support article for more information. 


Can I send and receive texts from the Nextiva Desktop App?

If Nextiva phone service was purchased after December 2020, SMS/MMS is not currently supported in the Nextiva Desktop App. However, you can send and receive SMS/MMS in the Nextiva Mobile App. For more information, click here


Can I send or receive messages to/from SMS shortcodes? 

Not at this time, but we are working to enable this feature in the future.


Which phone numbers can I use to send and receive texts?

You can use U.S. direct phone numbers assigned to you.


Can I send an SMS or MMS to a group?

You can send an SMS message to up to 100 numbers. You can send an MMS to up to 10 numbers.


Can I use my toll-free numbers for texting?

Not at this time, but we are working to enable this feature in the future.


Can I send a text to an international number?

Not at this time, but we are working to enable this feature in the future.

Need additional help? Click here.

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