Sending and Receiving SMS on the Nextiva App for iPhone and Android

Nextiva SMS is a Unified Communications as a Service (UCaaS) feature that empowers Users to send and receive text messages with their Nextiva App to and from any SMS-enabled number (like a cell phone). All messages sent to a Nextiva phone number are stored in the Chat section of the Nextiva App, eliminating combined personal and business-related text/SMS message traffic.

Messages sent from the Nextiva App to an SMS-enabled number are stored in the standard SMS deposit location (iMessage, Messages, etc.) for the recipient. Users must create a new Contact for each SMS recipient using the Desktop App, even if the contact is already located in the company directory, with the IM field formatted as 10-digit (e.g.

NOTE: As a prerequisite, a Pro or Enterprise Business Communication Suite license, an Office Pro Plus or Office Enterprise license, or the Nextiva App add-on is required to use the Nextiva App to send and receive SMS messages. The initial setup must be completed as well. Please Submit a Ticket to request the SMS feature to be enabled.


Adding an SMS Contact:

  1. Open the Nextiva Desktop App and click the Plus (+) icon at the top-right corner.

NOTE: New Contacts can only be added from the Nextiva Desktop App.

New SMS Contact


  1. Enter the Display Name of the Contact. Nextiva recommends naming the Contact with “SMS” at the end of the name to distinguish the SMS Contact.
  2. Scroll down to the IM Address field and enter the SMS-enabled number for the Contact using the following format: 10-digit (e.g.
  3. Click Save.


Sending and Receiving SMS Messages:

  1. Tap the Plus (+) sign under Messages.
  2. Select the SMS Contact in the To: field.
  3. Enter the message in the Type your message field.
  4. Tap Send.

Sending a New SMS Message


When Users receive a reply, the SMS displays in the Message section of the Nextiva App.


Need additional help? Click here.
Updated on October 7, 2019

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