Sending and responding to messages in NextivaONE

NextivaONE allows you to collaborate with anyone from anywhere. Send and respond to texts directly from NextivaONE using your Nextiva business phone number. In addition to texting, you can also instant message teammates – including the ability to send and receive files and emoji’s.

Sending a new message

To send an instant message to a teammate, click Message from any teammate’s profile.

To send a text message, click Plus on the top right and select Send a message. Enter the business contact’s name or number to send the message and enter your message.

Supported document types for text messages

Audio

3gp, amr, 3ga, m4a, m4p, m4b, m4r, mp3, wav

Video

3gp, h263, h264, mp4, m4v

Image

bmp, dib, gif, jpg, jpeg, png

Responding to a new message

To respond to a new message, click on the message to view and respond.

To send a file, click the Paperclip 📎  .  

NOTE: Maximum file size for instant messaging is 100 MB and texting is 2 MB.

Supported document types for chat

Documents

csv, doc, docm, docx, dotx, eml, msg, odp, ods, odt, pdf, pot, potm, potx, pps, ppsx, ppt, pptm, pptx, rtf, vsd, vsdx, xls, xlsb, xlsm, xlsx

Images

ai, arw, bmp, cr2, eps, erf, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pict, png, psd, tif, tiff

Video

3gp, m4v, mov, mp4, wmv

3D

3mf, fbx, obj, ply, stl

Medical

dcm, dcm30, dic, dicm, dicom

Text and code

abap, ada, adp, ahk, as, as3, asc, ascx, asm, asp, awk, bash, bash_login, bash_logout, bash_profile, bashrc, bat, bib, bsh, build, builder, c, c++, capfile, cc, cfc, cfm, cfml, cl, clj, cls, cmake, cmd, coffee, cpp, cpt, cpy, cs, cshtml, cson, csproj, css, ctp, cxx, d, ddl, di, dif, diff, disco, dml, dtd, dtml, el, emakefile, erb, erl, f, f90, f95, fs, fsi, fsscript, fsx, gemfile, gemspec, gitconfig, go, groovy, gvy, h, h++, haml, handlebars, hbs, hcp, hh, hpp, hrl, hs, htc, hxx, idl, iim, inc, inf, ini, inl, ipp, irbrc, jade, jav, java, js, jsp, jsx, l, less, lhs, lisp, log, lst, ltx, lua, m, make, markdn, markdown, md, mdown, mkdn, ml, mli, mll, mly, mm, mud, nfo, opml, osascript, out, p, pas, patch, php, php2, php3, php4, php5, phtml, pl, plist, pm, pod, pp, profile, properties, ps1, pt, py, pyw, r, rake, rb, rbx, rc, re, readme, reg, rest, resw, resx, rhtml, rjs, rprofile, rpy, rss, rst, rxml, s, sass, scala, scm, sconscript, sconstruct, script, scss, sgml, sh, shtml, sml, sql, sty, tcl, tex, text, textile, tld, tli, tmpl, tpl, txt, vb, vi, vim, wsdl, xhtml, xml, xoml, xsd, xsl, xslt, yaml, yaws, yml, zsh

 

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Cameron J. | with Nextiva since 2018
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