Enabling text messaging (SMS/MMS)

Send and respond to text messages using your Nextiva business phone number. A Nextiva phone number must be assigned as the user’s primary phone number to enable texting. For instructions on how to assign phone numbers, click here. 

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Enabling text messaging (NextOS) 

By default text messaging is automatically enabled when creating new users with a local primary phone number assigned. 

From the NextOS admin dashboard, select Users > Actions > Voice settings > Phone Number. 

Click the toggle to turn on/off text messaging for the user. 

You can also enable/disable text messaging under the Numbers page (Communication > Phone System > Numbers). Hover over the phone number and select Actions > Enable/Disable SMS > Confirm.

From the NextOS admin home page, select Voice. Hover over your name on the top right corner and select My Account > Numbers.

Hover over the number and click the Action drop-down under SMS Capability and select Enable SMS > Confirm.

NOTE: To enable texting, the phone number must be assigned to a user as their primary phone number and cannot be assigned to a call-flow or auto-attendant.