Nextiva Desktop App Overview

The Nextiva App is a great resource for business users to manage their unified communications solutions. It has never been easier to use voice, video, instant messaging, and team presence services from a single device. Users can access account and feature settings from their computer, tablet, or any mobile device. The Nextiva App supports Windows, macOS, iOS, and Android platforms.

NOTE: As a prerequisite, a Business Communication Pro or Enterprise license is required to use the Nextiva App. For assistance assigning a license to a User, click here

 

 

 

 

 

Downloading the Nextiva App

Click one of the links below to install the desktop version of the Nextiva App. For mobile or tablet versions, please visit the Google Play Store or Apple App Store.

  • Android 4.4 and newer and Apple iOS 10.3 and newer are required.
  • Mac OS 10.11 El Capitan, 10.12 Sierra, 10.13 High Sierra or newer are required.
  • Windows 7 SP1, 8/8.1, or 10 (Classical view only) or newer are required.

EXE File

MSI File

Mac

 

Logging In

Enter the NextOS username and password, then click Sign In.

Nextiva App Login Screen

NOTE: For desktop versions of the App, Users may need to add “@nextiva.com” after the username (i.e., jsmith@nextiva.com).

 

Team Presence

Adjust availability settings or easily check the status of a contact via the Nextiva App to determine the best way to contact them.

  • The Nextiva App automatically shows when Users are on the phone.
  • Manually change presence to show Available, Away, Busy, or Offline.

Team Presence

 

Location Indicator and Status Bar

Users can change the My Location settings to share or hide their location from displaying in the Nextiva App by clicking the location and time. Users can also enter a personal message in the What’s on your mind? field.

Location Configuration

 

Individual and Group Chat

Chat one-on-one or with multiple contacts at once.

  • Double-click on any contact, or right-click on any contact and select Chat, to open the chat window.
  • Drag-and-drop another contact into the chat window to instantly create a group chat.
  • Select the My Room icon to open a group chat. Drag-and-drop contacts into the group chat or copy the invitation and invite contacts to join the room.

NOTE: Firefox no longer supports My Room invitations. The latest version of Chrome, Internet Explorer 11+ (Windows), and Safari 7+ (Mac) are the only supported browsers.

My Room

 

Within a chat window, Users can perform the following functions:

  • Click the Phone Handset icon to initiate a call to the contact or conference bridge.
  • Click the Video Camera icon to start a video conference.
  • Click the Desk Phone icon to send a call directly to the desk phone.
  • Click the Screen Share icon to share the screen.
  • Click the Information icon to display the User’s contact information.

Chat Window

NOTE: Users can drag-and-drop files in a chat window or click the File Share icon to share files with chat participants.

 

Screen Share

To start a screen share, start an individual or group chat and click the Screen Share icon. Users can choose to share their entire screen or a specific application. Click Start Sharing to begin.

Screen Share

 

Make Calls

Make and receive calls from the Nextiva App, and display the same caller ID as your Nextiva desk phone. Click the Dialpad menu icon, and dial the phone number or extension. Then click the Call button.

Dialpad

NOTE: Users can pull active calls from a physical phone to the App, and vice versa. Dial *11, or select Calls > Pull Call (or CTRL + P) to pull the call to the App. Dial *11 on the physical phone to pull the call from the App to the physical phone.

 

Call History

Click the Call History icon to view the list of all incoming and outgoing calls.

Call History

 

Chat History

Click the Chat History icon to view the list of all chat records.

Chat History

 

Voicemail

Click the Call History icon and select the Voicemail tab to access the voicemail. Click the vertical ellipsis and select any of the available options (e.g., Play, Call, Add to Contacts, etc.).  

Voicemail Options

 

Updated on October 9, 2019

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