Getting started with the Nextiva App

Support Alert: To maintain Nextiva’s security and technology standards, all users will be required to update their Nextiva Desktop app before April 21st, 2022. Users who do not update their app will experience difficulties signing into the app, and errors while using it. Please skip to Step 2 below to install the latest version (22.9.31) of the Nextiva Desktop Application.


The Nextiva App is a great resource for business users to manage their unified communications solutions. It has never been easier to use voice, video, instant messaging, and team presence services from a single device. Users can access account and feature settings from their computer, tablet, or any mobile device. The Nextiva App supports Windows, macOS, iOS, and Android platforms.

1. Assign a license

From the Nextiva Voice Admin Dashboard, hover over the Gear icon in the upper-right corner > My Account Licensing. Find the license that says ‘Package included with offering’ and click Assign. Select the User(s) you want to assign the license to, by clicking the checkbox next to their name(s) > Save.

NOTE: A Business Phone Service Professional or Enterprise license is required to use the full version of the Nextiva App (the Essential bundle includes a voice-only version of the Nextiva App).

2. Download the Nextiva App

Click one of the links below to install the Nextiva App.

NOTE: The app cannot be downloaded outside of US play market or US App Store. 

 Mac (desktop)                                Windows (desktop)

Apple App Store (mobile)               Google Play Store (mobile)

3. Log in

Enter the Nextiva username and password and click Sign In. If you forgot your username or password, click here

NOTE: For desktop versions of the App, users may need to add “@nextiva.com” after the username (i.e., jsmith@nextiva.com). 

4. Get started

Choose one of the following options below to learn more about the Nextiva App features. 

 

Need additional help? Click here.

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Cameron J. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
Sarah N. | with Nextiva since 2017
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