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How to Set Up a 3-way Conference Call on a Polycom Phone

You can create a conference (3-way) call with other parties using the conference feature on your Polycom phone. A conference call can be created with an active call or a call that is on hold (on the same line or from another line on the phone) by either pressing the More or Join soft keys on the display.

To start a conference (3-way) call:

  1. Call the first person or while you are on a current call, press the Conference button on the phone (or Confrnc soft key on the display) to create a new call. Note: During a call the active call is placed on hold.
  2. Call the second party. Note: You can either dial the number directly or search for the number in the Call Lists or in the Contact Directory.
  3. When the second party answers, press the Conference or the Confrnc soft key on the display again to join all parties to the call.
  4. To end the conference (3-way) call, press the END CALL soft key on the display or hang up.

Note: Depending on your phone model, the 3-way call may disconnect all parties if the host disconnects.

Note: Depending on your phone model, you may be able to split a conference (3-way) call by pressing the SPLIT soft key on the display screen. This will break the calls into 2 separate calls again, and place both parties on hold.

If you have any questions, please feel free to ask an Amazing Service Team member here or email us at support@nextiva.com

Updated on September 27, 2017

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