Creating Users and Assigning Licenses

Quickly import multiple Users or create Users manually from the Nextiva Voice Admin Dashboard. Once created, Administrators can assign a license to the User(s), allowing the device to provision with all the User details (phone number, extension, etc.) and connect to the Nextiva network.

Creating a User

  1. Visit, and click Client Login > Voice.
  2. From the Nextiva Voice Admin Dashboard, hover over Users > Add Users.
  3. Complete the User Profile form > Save & Continue

TIP: Import multiple Users (up to 40) at one time by using the Import Users option. For more information, click here.

  1. For Users with a primary phone number, the E911 Address section will expand with auto-completed fields based on the selected Location. Confirm the physical location of the User > Save.
  2. In the Device section, choose to assign a device to the User now or later. For more information on assigning a device, click here
  3. (Optional) Upload a greeting. If no greeting is uploaded, the default greeting will play. For information on recording greetings, click here.
  4. Click Continue > Save.

Completing the User Profile and Confirming the E911 Information


Importing Multiple Users to an Account

Rather than adding Users one at a time, Administrators can import multiple Users (up to 40) at once by using an XLS or CSV template. 

From the Add Users page > Import Users > Download XLS/CSV templateUpload Complete Template.


Assigning a License to a User

From the Nextiva Voice Admin Dashboard, hover over the Gear icon in the upper-right corner > My Account > Licensing > Assign > select the checkbox(es) next to the User(s) > Save

Assigning a License to a User

Need additional help? Click here.
Updated on September 2, 2020

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