Nextiva automatically processes your monthly, quarterly, or annual renewal at the start of your billing cycle. Your billing cycle date is the day you signed up for service with Nextiva. The renewal is charged to the current payment method on file automatically per the terms and conditions.
The primary email address on file will receive a pro-forma bill prior to the renewal date, and then a bill/receipt after the charge is successfully processed. This bill includes your monthly subscription charge (commonly a one-month payment) as well as any applicable charges accrued during the previous billing cycle (toll free usage, minute overages, and international calling fees).
To view and access your billing information or make updates, please read the article HERE.
If you have any questions regarding the billing cycle, please contact our support team via email at email@example.com, you can Submit a Ticket, or you can ive us call at 800.285.7995.