Using your custom email domain with Nextiva CRM

By default, NextOS provides companies with a .nextos subdomain that can be used for emails, such as info@thatsmellsgreat.nextos.com, for sending and receiving emails. To display email addresses without the .nextos subdomain, set up outbound and inbound email as detailed below.

Setting up outbound email

Display your custom domain in the company email address when sending or replying to an email by verifying the custom domain.

Verifying a custom domain

From the NextOS admin home page, click Communication > Email > Verify new domain.

Enter the email address > Send Verification Email.

Choose to Verify Domain in the email or enter the Verification Code > Verify Domain.

Authenticating a customer domain

From the NextOS admin home page, click Communication > Email > hover over the verified domain, and click Actions > Authenticate domain. Complete the three steps on the Authenticate domain form and click Authenticate

    • Gather the values for creating the three CNAME records for the DKIM records.
    • Add the three new CNAME records to the domain’s DNS records.
    • If necessary, consult the domain registrar.

NOTE: It can take 24 to 48 hours for the changes to take effect.

Setting up inbound email

Forward incoming calls to NextOS to automatically create cases in Nextiva CRM. Configure automatic email forwarding by creating email forwarding rules in the custom email account. Consult the email provider for instructions on how to set up automatic email forwarding.

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