Benefits of using the Nextiva App: A great way to work remotely

The Nextiva App gives you the ability to communicate with your customers and collaborate with your colleagues from anywhere, including situations where you need employees to work from home for an extended period. With these tools, you don’t need to be in your physical office to stay productive. You and your coworkers can continue to communicate, collaborate, and serve customers as if you were working side-by-side.

The Nextiva App is included in Pro Plus and Enterprise voice plans. If you have the Pro plan, please contact us to add it.

 

Easy to use

  • Use the Nextiva App from your home computer or smartphone
  • Log in to the app with your same username and password as the Nextiva Voice Portal/NextOS
  • No per-minute charges or limits when you place calls in the United States, Canada, and Puerto Rico
  • Move active calls between desk phones, desktop app, and mobile app

 

Use the same calling features you have on your Nextiva phone

  • Make, receive, and transfer business calls
  • Check/retrieve business voicemail 
  • View call history 
  • Use Do Not Disturb, call forwarding, and transfers (warm and blind) to anyone using their extension or full 10-digit number
  • Be able to see when team members are busy, idle, have a call coming in, are currently on a call, or have a call on hold (using a feature called Busy Lamp Field)
  • Search your company directory

 

Collaborate and communicate with your employees, partners, customers 

  • Chat/instant message with other app users
  • Make video calls between app users
  • Share your screen during calls
  • Send/receive SMS messages 

 

Manage settings without logging into NextOS

  • Change availability (ACD) status for call center users directly from the app
  • Manage voicemail settings 
  • Create/edit a contact list, shared between mobile and desktop app

 

Use the Nextiva App on your mobile phone

  • Download for iPhone or Android 
  • Minimal data usage
  • Easy configuration – sign in when you want calls, sign out when you don’t

 

Use the Nextiva App on your desktop or laptop computer

  • Free download for desktop/laptop computer
  • Requires minimal setup
  • Outlook integration (PC only)
  • Transfer files to other desktop app users 

 

Need additional help? Click here.
Updated on August 18, 2020

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Joe D. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
Aimee R. | with Nextiva since 2017
General support Number transfers

Don't need live help? Submit a ticket instead.