Social Media/Reputation Management

Managing users 

Invite teammates and staff to help manage and create custom social media content. 

Integrating social media channels

Integrate your social media channels (Twitter, Facebook, Instagram, etc.) to manage and track customer interactions easily. 

Integrating review sites

Integrate all your business review sites (Google, Yelp, TripAdvisor, etc.) to manage and track all your customer interactions easily. 

Creating workbaskets

Create Workbaskets, aka teams, to route customer interactions to the right group of users. 

Creating rules

Learn how you can automate specific tasks by creating rules. 

Adding schedules

Set up schedules with your business hours and holidays for specific profiles to follow custom rules. 

Responding to customer interactions

Instantly view and respond to customer interactions for all integrated social media/reputation management channels from one inbox. 

Nextiva Social Management

Nextiva Reputation Management