business voip

How do I set a static IP for a Polycom Soundpoint IP phone?

Note: This guide is only compatible with the Polycom 4.0 firmware.

The first step when assigning a Static IP address to anything is to gather the information specific for the network it will be connecting to. The information needed is as follows.

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)

Once we have the IP address information it’s time to input it into the Phone. The first step is to reboot the Polycom phone. When the phone comes back on, there will be a screen indicating that it is Loading application. Before the application fully loads press the Cancel button at the bottom of the screen.

This will take you to an autoboot countdown screen with three buttons at the bottom of the screen. Press the Setup button before the countdown finishes. You will be prompted to enter a password after pressing the Setup button. Dial 456 on the keypad of the Polycom phone and press OK.

After correctly entering the 456 password you will be directed to a list of options. Using the directional pad on the phone, highlight the option titled Ethernet Menu and press the Select button at the bottom of the screen.

Once the Select button is pressed another list of options will appear. The option at the top of this list will be DHCP Client and by default it will be set to Enabled. Press the Edit button at the bottom of the screen.

Once Edit is pressed use the arrow keys on the phone until Disabled is displaying for the DHCP Client.

Once the DHCP Client is showing Disabled on the screen of the phone, press the Ok button at the bottom of the screen.

The next step in this process is to input the information gathered at the start of this guide. After disabling the DHCP Client the Polycom will now allow you to input the desired IP address information. Using the arrow keys on the phone, highlight the option titled Phone IP Addr. If you disabled the DHCP Client correctly there will be an Edit button at the bottom of the screen. Press the Edit button.

After the Edit button is pressed the phone will be ready to receive the IP address gathered at the beginning of the guide. Using the dial pad on the phone input the desired IP address. Note: Use the star button  to input dots for the IP address. After the IP address is filled out correctly, press the Ok button at the bottom of the screen. Repeat this process for the Subnet Mask and Default Gateway.

Once the IP address, Subnet Mask, and Default Gateway address have been correctly entered in the phone. Press the Exit button at the bottom of the screen.   This will take you back to the previous list of options.

The last step in this process is to input the DNS information. Using the arrow keys on the phone, scroll down and highlight the DNS Server option. Again you will need to press the Edit option at the bottom of the screen. Using the dial pad on the phone enter the desired DNS information. After the DNS has been entered into the phone correctly, press the Ok button at the bottom of your screen.

Now that all the Static IP address information has been inputted into the phone it’s time to save and reboot the phone. Press the Exit button at the bottom right hand side of the screen. After pressing Exit you should be directed to a screen titled Exit Option: Using the arrow keys on your phone, highlight the option Save & Reboot and press the Select button at the bottom of the screen. The phone will reboot using the inputted IP address information.

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