As a Nextiva customer, you can port your existing phone number(s) to vFAX service. How to port your number(s): Send an email to email@example.com with your Nextiva account number or the fax number on your account. Include the numbers you wish to port into your Nextiva service, along with the name of your previous carrier. […]
Nextiva is not authorized to add or make changes to your account with your current carrier. Please wait until your number has been completely ported before calling to cancel service with your current provider.
Disconnected numbers CANNOT be ported. Please wait until your number has been completely ported before calling to cancel service with your current provider. Nextiva Porting will send you a port date via email. We recommend waiting a couple of days after your port has completed before calling to cancel with your current carrier. When you […]
How can I get a Letter of Agency (LOA) porting form? Nextiva will be working with one of our hosted carriers to port in your numbers who will require a completed LOA. If you have not yet received the porting LOA form, please email firstname.lastname@example.org. Include the numbers you wish to port and the carrier […]
If your current carrier releases your porting in numbers without advanced notice or you experience any problems with your number, please contact The Amazing Service Team as soon as possible. Please email us at email@example.com or Submit a Ticket, or give us call at 800.285.7995.
Once your Nextiva phones are setup to your liking you’ll want to set up a forward with your current carrier – so that your numbers will route to your Nextiva phones before the porting completes. Can you contact my current carrier and forward my telephone numbers for me? No. Nextiva is not authorized to add […]
Nextiva uses hosted carriers to port in telephone numbers. We have inquired with all of our carriers, and essentially, it is because of the rate center (or prefix) this number falls into. We do not have a “footprint” in the geographical area and are not able to service these numbers. Unfortunately, there is nothing further […]
Your current carrier has rejected our latest request to port your number. Either there is an account mismatch and the LOA that needs to be corrected, there’s a pending order on your account, or a feature removal is needed, such as distinctive ring. When a port request has been rejected, Nextiva Porting will email you […]
The Nextiva Porting Team will send you emails along the way so that you know exactly where you are in the porting process. Below is a detailed explanation of each stage of the porting process: Step 1: New Port – This is the first receipt of a port request. A port will only be at […]
Porting is the process of taking your phone number away from your current carrier and moving it to another carrier. To initiate porting into Nextiva, first notify us of your wish to transfer/port your existing phone or fax numbers to your Nextiva account. To do this, work with your current Account Executive or simply email […]