Helpful Guides, Tutorials, Videos, & FAQs

Bulk edit existing users

Managing user details across an organization can be time-consuming, especially when dealing with multiple updates at once. Nextiva’s bulk edit...
Nextiva Contact Center: Campaign Dashboard

The Campaign Dashboard is an essential tool for supervisors. It provides a detailed overview of ongoing campaigns and allows supervisors...
Nextiva Contact Center: Outbound Lists Dashboard

The Outbound Lists Dashboard provides an in-depth view of active outbound lists. This dashboard helps supervisors monitor the status of...
Nextiva Contact Center: Reports

Reports are generated on historical data regarding workitems, campaigns, queues, agents, agent scripting data, customer surveys, and more. Nextiva provides...
Nextiva Contact Center: Campaign Reports

Campaign Reports provide a detailed analysis of your campaign performance across various media types, helping you monitor, evaluate, and optimize...
Nextiva Contact Center: Outbound Reports

Nextiva’s Outbound Reports provide insights into the performance of your outbound campaigns, helping you to optimize strategies, improve lead quality,...
Nextiva Contact Center: Customer Call Details Report

Customer Reports provide a comprehensive analysis of all customer interactions within your contact center. These reports offer detailed insights into...
Nextiva Contact Center: Queue Reports

Queue Interval Reports offer insights into queue performance by analyzing workitems handled within specific time intervals (15, 30, or...
Nextiva Contact Center: Abandon Detail Report

The Abandon Detail Report details calls that were abandoned from a particular queue. For every abandoned call, the report displays...
Nextiva Contact Center: Survey Reports

Survey Reports provide valuable insights into customer feedback, helping businesses understand customer satisfaction and improve service quality. These reports allow...
Nextiva Contact Center: Creating Dashboards

Search for the Dashboard icon in the Options Menu. Click Plus (+) to the right of the Search field. Under...
Nextiva Contact Center: Dashboards

Dashboards allow supervisors to access different tables and graphs to supervise users, queues, interactions, campaigns, etc. Dashboards are real-time reporting...
Nextiva Contact Center: Entities

Entities in Nextiva Contact Center are subjects identified by Google’s Natural Language Processing (NLP) service. These entities can be extracted...
Nextiva Contact Center: User Profiles

User Profiles in Nextiva Contact Center are essential for assigning permissions and roles to different types of users. They allow...
Nextiva Contact Center: Creating Campaign Addresses

A Campaign Address is the designated phone number or alias used to route inbound work items (such as phone calls,...

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