Nextiva Call Center


Helpful resources

Call Center statistics

Run reports immediately and view real-time performance details on agents and call queues – including key performance indicators, such as average wait time, total number of calls, and more. 

Adding agents to a Call Center

Adding agents to a call center allows users to accept incoming calls from the assigned call center queue. 

Creating a standard Call Center

Learn how you can instantly create and configure a standard call center. 

Agent User Guide

Admin Guide

Supervisor Dashboard Guide