Setting Up Nextiva Phones for the Home Office

Did you know that Nextiva phones can work from anywhere? That means anyone from the company can take the phones home and use them the same way they do at the business site to make and receive calls with their Nextiva number and/or extension. They can even dial an extension to reach coworkers. 

Follow these guidelines for setting up Nextiva phones in a home office:

  1. Set up the home internet to work with the business phone. 
    Setting up the home network properly is essential for ensuring voice quality and stability. To use the Nextiva phone at home for the first time, plug the phone into the internet/ethernet port. This is typically either a jack in the wall or, more commonly, on the back of the router used for home internet. For issues with voice quality, here are a couple of quick things to try:

    • Ensure adequate bandwidth (Nextiva recommends .1 Mbps per line). To increase bandwidth, try turning off any other apps that may be eating up bandwidth, like streaming music or other entertainment or even auto-play settings for videos on social media.
    • If there are two routers in the home, make sure the phone is plugged into the first router (the one that’s plugged directly into the wall).

Note: These recommendations are only for using the physical Nextiva phone. These steps are not necessary for using the Nextiva App on a mobile device with cellular data.

  1. Update the E911 address. 
    E911 (Enhanced 911) tells emergency services where to find the employee if they dial 911 from their Nextiva phone. For every employee who moves their phone to their home or another location outside of work, it’s critical to update the address of their physical location in the system. Click here for instructions.
  2. Make sure to bring home the power adapter. 
    For a new or replacement power adapter, send a request to support@nextiva.com.

For additional help with setting up a work-from-home phone, just email us at support@nextiva.com or visit Nextiva Support to chat live with a member of our support team.

 

Need additional help? Click here.
Updated on May 14, 2020

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