Making International Phone Calls

Administrators can fully manage and control who can make International calls on an account. This feature can be activated with just a few clicks in the Nextiva Voice portal.  

When making an international call, first dial 011 followed by the phone number. For a full list of international calling rates, click here.


  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Advanced Routing at the top of the screen and select Call Center Locations.

Call Center Locations

 

  1. Select the Log In button to the right of the call center you wish to enable International calling for.

Configuration Portal Login

 

  1. The Configuration Portal will open in a new tab or window. On the left-hand menu, select Calling Plan, then select Outgoing Calling Plan under Management.
  2. Under the Originating tab, select the check box under International.

International Check Box

 

  1. Select OK or Apply to save changes. This will enable international calling for the entire group, you can also define which users are restricted from making international calls (see below).  

Turning on/off international calling for a specific user:

  1. Log in to NextOS by visiting www.nextiva.com and clicking Client Login at the top of the window.
  2. From the NextOS home page, select Voice.
  3. From the Nextiva Voice Dashboard, hover over Advanced Routing at the top of the screen and select Call Center Locations.

Call Center Locations

 

  1. Select the Log In button to the right of the call center you wish to enable International Calling on.

Configuration Portal Login

 

  1. Select Users and search for the User you wish to edit.
  2. Select Edit to the right of the User.
  3. On the left-hand menu, select Calling Plan, then select Outgoing Calling Plan under Outgoing Plan.
  4. Select the Custom Settings checkbox at the top.
  5. Select the International check box to enable international calling for this user.

International Check Box

 

  1. Select OK or Apply to save changes.

 

For additional assistance, please contact a member of our Amazing Service team by emailing support@nextiva.com to immediately open a case.

Need additional help? Click here.
Updated on November 5, 2019

Was this article helpful?

Related Articles