Making International Phone Calls

Enable international calling for all users in the same location or for individual users. 

When making an international call, first dial 011, followed by the phone number. For a full list of international calling rates, click here.

Enabling International Calling for Locations

From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations

Select the Log In button on the location you wish to enable international dialing.

The Configuration Portal will open in a new tab or window. Select Calling Plan > Outgoing Calling Plan under Management.

Under the Originating tab, select the International checkbox > Apply

 

Enabling International Calling for Individual Users

From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations

Select the Log In button on the location with users you wish to enable international dialing for.

The Configuration Portal will open in a new tab or window. Select Users and search for the User > Edit

Select Calling Plan > Outgoing Calling Plan under Outgoing Plan > Custom Settings checkbox > International checkbox > Apply

Need additional help? Click here.
Updated on November 10, 2020

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