Enable international calling for all users in the same location or for individual users.
When making an international call, first dial 011, followed by the phone number. For a full list of international calling rates, click here.
Enabling International Calling for Locations
From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations
Select the Log In button on the location you wish to enable international dialing.
The Configuration Portal will open in a new tab or window. Select Calling Plan > Outgoing Calling Plan under Management.
Under the Originating tab, select the International checkbox > Apply.
Enabling International Calling for Individual Users
From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations
Select the Log In button on the location with users you wish to enable international dialing for.
The Configuration Portal will open in a new tab or window. Select Users and search for the User > Edit.
Select Calling Plan > Outgoing Calling Plan under Outgoing Plan > Custom Settings checkbox > International checkbox > Apply.
