Setting up shared call appearance

Shared call appearance allows users to make and receive calls from multiple devices assigned to Nextiva. This is ideal for users who need a business line at both the office and at home, or for those who have a softphone on their mobile device.

Choose the image that looks most like your screen once logged in.

 

Setting up shared call appearance

From the NextOS admin home page, select Users > Actions > Voice Settings > Call Routing > Shared call appearance.

Set up multiple phones by clicking Add appearance. Enter the MAC address of the device and a unique ID, such as the user’s username in the Name of line/port field.

Choose to make the device active, and if you want to make and receive calls using this device. 

 

 

Setting up shared call appearance

From the Nextiva voice admin dashboard, hover over Users > Manage Users > select the user > Routing > Shared call appearance.

Set up multiple phones by clicking the plus (+) icon under the shared call appearance menu.

Select the device from the User Device drop-down list, and enter a unique string, such as the user’s username in the Line/port field.

TIP: Make sure the Enable this location, Allow origination from this location and Allow termination to this location checkboxes are selected. These three settings will ensure the user can make and receive calls from each device assigned to their user account.

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Updated on April 20, 2021

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