Troubleshooting Panasonic KX-UTG 300B Statuses and Errors

 

Troubleshooting Panasonic KX-UTG 300B® Statuses and Errors

Below are common statuses and error icons of the Panasonic KX-UTG 300B. This information will assist you in understanding phone specific actions and troubleshooting potential issues with a Panasonic KX-UTG 300B.

If the Panasonic KX-UTG 300B experienced an error while being provisioned, the display screen will show the incorrect time and the user’s name will be blank. A correctly provisioned and registered phone will have the display screen pictured below.
Figure 1-1Default Registered Display

Note the specific characteristics of the phone when provisioned correctly:

  • Gray Registered Phone Icon
  • User’s name
  • Correct time and date

Alternate Icons

  • Phone in Use Icon
    Figure 1-2 Phone in Use

     

    When the Phone in Use icon appears, it means that the phone is off hook, has a dial tone, or is on an active call.

  • Unregistered Icon
    Figure 1-3Unregistered Phone

     

    When the Unregistered icon appears on the display screen it means that the phone is sending incorrect information to Nextiva’s server, which is not allowing it to register or the phone’s registration password is using special characters that cannot be read properly. Verify you have an active Internet connection by checking the Ethernet cabling on the back of the phone and contact Nextiva Support for assistance.

  • Do Not Disturb Icon
    Figure 1-4Do Not Disturb

     

When the Do Not Disturb icon appears it means that the phone is set to Do Not Disturb mode. Calls will not ring the phone and will be redirected to voicemail.

If the phone does not display one of these status icons and is not operating properly, use the steps below to determine the phone’s status messages and contact Nextiva Support for assistance.

How to access the phone’s Status Messages:

  1. Hit the More softkey, and select the Settings softkey.
  2. Select Status Messages.
  3. Record the top three status messages.
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