Sending and responding to messages in NextivaONE

NextivaONE allows you to collaborate with anyone from anywhere. Send and respond to texts directly from NextivaONE using your Nextiva business phone number. In addition to texting, you can also instant message teammates – including the ability to send and receive files and emoji’s.

Sending a new message

To send an instant message to a teammate, click Message from any teammate’s profile.

To send a text message, click Plus on the top right and select Send a message. Enter the business contact’s name or number to send the message and enter your message.

Supported document types for text messages

Audio	3gp, amr, 3ga, m4a, m4p, m4b, m4r, mp3, wav
Video	3gp, h263, h264, mp4, m4v
Image	bmp, dib, gif, jpg, jpeg, png

Responding to a new message

To respond to a new message, click on the message to view and respond.

To send a file, click the Paperclip ? .

NOTE: Maximum file size for instant messaging is 100 MB and texting is 1 MB.

Supported document types for chat

Documents	csv, doc, docm, docx, dotx, eml, msg, odp, ods, odt, pdf, pot, potm, potx, pps, ppsx, ppt, pptm, pptx, rtf, vsd, vsdx, xls, xlsb, xlsm, xlsx
Images	ai, arw, bmp, cr2, eps, erf, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pict, png, psd, tif, tiff
Video	3gp, m4v, mov, mp4, wmv
3D	3mf, fbx, obj, ply, stl
Medical	dcm, dcm30, dic, dicm, dicom
Text and code	abap, ada, adp, ahk, as, as3, asc, ascx, asm, asp, awk, bash, bash_login, bash_logout, bash_profile, bashrc, bat, bib, bsh, build, builder, c, c++, capfile, cc, cfc, cfm, cfml, cl, clj, cls, cmake, cmd, coffee, cpp, cpt, cpy, cs, cshtml, cson, csproj, css, ctp, cxx, d, ddl, di, dif, diff, disco, dml, dtd, dtml, el, emakefile, erb, erl, f, f90, f95, fs, fsi, fsscript, fsx, gemfile, gemspec, gitconfig, go, groovy, gvy, h, h++, haml, handlebars, hbs, hcp, hh, hpp, hrl, hs, htc, hxx, idl, iim, inc, inf, ini, inl, ipp, irbrc, jade, jav, java, js, jsp, jsx, l, less, lhs, lisp, log, lst, ltx, lua, m, make, markdn, markdown, md, mdown, mkdn, ml, mli, mll, mly, mm, mud, nfo, opml, osascript, out, p, pas, patch, php, php2, php3, php4, php5, phtml, pl, plist, pm, pod, pp, profile, properties, ps1, pt, py, pyw, r, rake, rb, rbx, rc, re, readme, reg, rest, resw, resx, rhtml, rjs, rprofile, rpy, rss, rst, rxml, s, sass, scala, scm, sconscript, sconstruct, script, scss, sgml, sh, shtml, sml, sql, sty, tcl, tex, text, textile, tld, tli, tmpl, tpl, txt, vb, vi, vim, wsdl, xhtml, xml, xoml, xsd, xsl, xslt, yaml, yaws, yml, zsh

Need additional help? Click here.

Was this article helpful?

Yes No