What is porting?
Porting is the process of moving your phone number away from your current provider and transferring it to another provider, such as Nextiva.
How do I transfer my number to Nextiva?
Nextiva works with one of our hosted carriers to port in your numbers, which requires a completed Letter Of Agency (LOA) and a recent bill from the current provider to start. During this time, you will have service with both Nextiva and your previous provider. You are encouraged to set up your Nextiva phone system using the temporary numbers assigned to you before the completion of porting. For more information on transferring your numbers to Nextiva, click here.
How long does it take to port a number?
How do I forward calls during porting?
Once your Nextiva phones are set up, you’ll want to set up a forward with your current provider so that your numbers will route to your Nextiva phones before the porting completes.
Can you contact my current carrier and forward my telephone numbers for me?
No. Nextiva is not authorized to add or make changes to your account with your current provider. Please contact your current provider to set up a forward to your temporary Nextiva numbers.
Can I port my phone number to use as both a voice and fax?
No. Nextiva can port your number as either a voice or fax number, but it cannot be used as both.
When will my porting be completed?
The porting process generally takes 2 to 4 weeks (10-20 business days) to complete from the time of submission.
Nextiva will be working with one of our hosted carriers to port in your numbers. We will submit your information to one of our hosted carriers who will then submit the port request to your current carrier.
We will check the status of the port request daily and inform you via email as soon as we receive a confirmed scheduled port date from the current carrier.