Locating the firmware of Poly® VVX phones

When a phone is using a firmware version not recommended by Nextiva, it can encounter a number of issues. To check the firmware version of your Poly VVX ***, follow the instructions below (works for most models):

  1. Press the Home Button Home button.

  2. Select the Settings option.
  • For VVX 101, VVX 201, and VVX 301, Settings is located on the second page. Scroll to the right to locate the second page of the menu. 
  • For VVX 400/410, VVX500/510, and VVX 600, Settings is located on the bottom row of the menu.
  • For VVX D60 (DECT phone) Settings is located at the bottom of the menu. 
  1. Select Status or press 4.
  2. Select Platform or press 1.
  3. Select Application Parameters or press 2.
  4. Select Main or press 1.

The firmware version will be displayed as numbers separated by periods “.” to the right of Version.

Example Firmware Version: 5.5.2


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