Initiating a Conference Call on a Poly® VVX 101, VVX 201, and VVX 300/301/310/311

Initiating a conference call allows a User to add a third party to their call so that all parties can speak with each other.

NOTE: If you dial the full 10 digit phone number of the party you want to call, the Poly VVX phone will automatically start dialing, so pressing the Send softkey will not be necessary.

NOTE: By default with VVX phones, when you disconnect the call that you conferenced, the other two parties can still speak to each other until either party disconnects. This behavior can be changed by contacting Nextiva Support.

To Initiate a Conference Call: 

  1. While on a call, press the More softkey at the bottom of the screen once, and then press the Conf softkey at the bottom of the screen. The party you were speaking to is put on hold, and you will hear a dial tone.

Conference Softkey


  1. Dial the phone number or extension of the party you want to add to the conversation, and press the Send softkey at the bottom of the screen. Wait for the other party to answer so you can speak to them before conferencing in the original party.

Enter Second Number


  1. Press the More softkey again, and then press the Conf softkey again to add the original party to the conversation.
Need additional help? Click here.

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Cameron J. | with Nextiva since 2018
Kelly B. | with Nextiva since 2017
Aimee R. | with Nextiva since 2017
General support Number transfers

Don't need live help? Submit a ticket instead.