How to set up call parking

Call Parking allows users to park a call against a member of their group so that any other member of the group can retrieve it using a star code. You can park a call against any extension on your account, or create a group park extension. 

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Setting up call parking in NextOS:

  1. From the NextOS admin home page, select Communication > Phone System > Call Center > Locations > Actions > Voice Settings > Call Center > Services > Call Park.
  2. Click Add > enter a Group Name > Search and select all users > Add or Add All > OK.

Using call park with your Nextiva phone

To park a call, while you are on a call, press the transfer button > dial *68 and enter the extension you are parking the call against, followed by #.

To retrieve a parked call, dial *88, and the extension number where the call is parked, followed by #.  

 

Setting up call parking in Nextiva Voice

  1. From the Nextiva Voice admin dashboard, hover over Advanced Routing > Call Center Locations > Log In > Services  > Call Park.
  2. Click Add > enter a Group Name > Search and select all users > Add or Add All > OK.

Using call park with your Nextiva phone

To park a call, while you are on a call, press the transfer button > dial *68 and enter the extension you are parking the call against, followed by #.

To retrieve a parked call, dial *88, and the extension number where the call is parked, followed by #.  

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