Call Parking allows users to park a call against a member of their group so that any other member of the group can retrieve it using a star code. You can park a call against any extension on your account, or create a group park extension.
From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations > Log In > Services from the left menu > Call Park under the Basic column.
Click Add > enter a Group Name > Search and select all users > Add or Add All > OK.
Using Call Park with your Nextiva phone:
To park a call, while you are on a call, press the transfer button > dial *68 and enter the extension you are parking the call against, followed by #.
To retrieve a parked call, dial *88, and the extension number where the call is parked, followed by #.
