Call Parking

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Call Parking allows users to park a call against a member of their group so that any other member of the group can retrieve it using a star code. You can park a call against any extension on your account, or create a group park extension. 

From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations > Log In > Services from the left menu > Call Park under the Basic column.

Click Add > enter a Group Name > Search and select all users > Add or Add All > OK.

Using Call Park with your Nextiva phone:

To park a call, while you are on a call, press the transfer button > dial *68 and enter the extension you are parking the call against, followed by #.

To retrieve a parked call, dial *88, and the extension number where the call is parked, followed by #.  

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Updated on December 2, 2020

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