How to set up call group pick-up

Group pick-up allows you to answer calls from any phone using a feature access code. When receiving an incoming call, you can dial *98 to accept the call on any device that is added to the group. 

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Setting up group pick-up for NextOS

To set up group pick-up for NextOS, please contact our amazing service team by submitting a ticket or send an email to [email protected]


Setting up group pick-up for Nextiva Voice

  1. From the Nextiva Voice Admin Dashboard, click Locations > Manage Locations.
  2. Click the pencil icon to the left of the location > Location features > Group Pick-Up.
  3. Click Plus (+) at the bottom corner > enter a Group name and select the users > Save.
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