How to Check the Status of Your Number Port to Nextiva

 

You can check the status of the phone and/or fax number(s) you are transferring to Nextiva from a previous provider right in the Nextiva Voice Portal.

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS home page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over the account owner’s name in the upper-right corner, and select My Account from the menu that appears.

My Account

 

  1. Click Ported Numbers on the left side of the screen.

Ported Numbers

 

The Ported Numbers page shows you a table of entries regarding all ports that are taking place on the account. The table is broken up into four sections:

  • Event Date: the date the porting process for the number was started.
  • Comments: whether the number is porting as a phone number or fax number.
  • Completion: if the port is already complete, the date on which the port was completed will be listed.
  • Percent Complete: the percentage of the porting process that has already been completed.

NOTE: If your completion date has exceeded 24 hours, please email porting@nextiva.com.

 

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Updated on July 11, 2019

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