HIPAA Compliance with Nextiva Products and Services

The Health Insurance Portability and Accountability Act (HIPAA) is designed to protect patients’ medical records and other health information provided to health care providers. Nextiva offers in-depth security to all customers, and this healthcare package complies with the additional monitoring required by HIPAA.


It is important to note that HIPAA–compliant accounts do not provide additional security, but instead complies with the additional monitoring required by HIPAA, which disables certain functionality (such as voicemail transcription, fax, etc.).


At Nextiva, we highly value the security and privacy of every user. The Nextiva core platform, NextOS, resides in data centers across North America with the highest security protocols and are connected with dual OC48 (2.5 Gbps) rings to create a redundant call network path. 


We also deploy best of breed equipment that protects our network from security breaches.  The data centers are SSAE 16 certified, SOC II audited and offer PCI-DSS certification.  Each data center has a dedicated power grid with sophisticated energy consumption to guarantee 100% up-time.


We require a comprehensive Business Associate Agreement (BAA) that addresses our covered services and states the Privacy, Security, and Breach Notification Rules required for Business Associates under HIPAA.


Most Nextiva Office services are covered by the HIPAA-compliant offering, including voice calls,  call recording, Nextiva Analytics and more. To maintain HIPAA compliance, the following features have limited functionality, or have been disabled completely:

  • Visual voicemail is disabled.
  • Voicemail cannot be played through NextOS or the Nextiva Unity App.
  • Emailing of voicemail as an attachment is disabled.
  • Voicemail transcription services are not available.
  • vFAX is not available as part of the healthcare offering.
  • Nextiva Drive is not part of the healthcare offering.


The following products and services are not HIPAA compliant:

  • Nextiva CRM
  • Nextiva Chat
  • Nextiva Surveys
  • Cospace
  • Advanced Call Recording
  • Nextiva Clarity
  • Nextiva App SMS
  • Skype and Zendesk integrations
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Updated on January 21, 2020

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