Adding an Authorized User to Your Account

An Authorized User is a person who has been authorized by the account owner or business to act on behalf of the account owner or business regarding the account. An account can have multiple Authorized Users. The owner, an accounting team, and IT support can all be examples of users who may need authorized access to the account.

An Authorized User is permitted full privileges and access to information regarding the account, including the ability to add other Authorized Users, alter setup, or terminate services, for example.


Option 1:

  • Nextiva may provide you with an Authorization Form that may be completed by the Account Owner or Authorized User listed on the account.
  • This form must be completed by the Account Owner or Authorized User, and the account Security PIN must be included. This form should be emailed to Nextiva Support. Click Here for the Authorization Form.

Option 2:

  • An Account Owner or Authorized User may contact our Amazing Service Team at 800-285-7995 and verbally approve a new Authorized User. The account Security PIN will be required to complete this transaction.

Option 3:

  • Send an email to Nextiva Support approving a new Authorized User. This method will require that we receive the email from the primary email used for billing on the account. Please include the account owner or Authorized User’s first and last name, along with the established account Security PIN. Please ensure that the desired 4-digit numeric security PINs for the new Authorized User(s) are also included in the body of the email, to ensure a successful approval and addition of an Authorized User to the account.

Option 4:

If the User is already on the account, they can be given elevated Authorized User permissions. To do so, follow the instructions below. To add a User to the account, click here.

  1. Visit, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users at the top and select Manage Users.

Adding Authorized User to Nextiva Account

Manage Users


  1. Select the User to give Authorized User permissions to, then scroll down and select the Security Information section.

Adding User Nextiva Security Information

Security Information


  1. Select the checkbox to the left of Authorized User. Enter a PIN number to the right and make note of the PIN, then select the Save button.

Nextiva Authorizing User on Account Settings

Configuring Authorized User


NOTE: The Authorized User will use the PIN when calling Nextiva Support to gain access to the account.

Need additional help? Click here.
Updated on July 9, 2019

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