"As an attorney in the Internet space, I was a bit hesitant about VoIP and its reliability, but Nextiva changed my mind. Nextiva was easy to set up and its clarity is great. I'm recommending Nextiva to all my clients and colleagues."Christopher Gonzalez
(Perez Gonzalez, A Prof. Law Corp.)
Hosted Call Center Plans: Pro & Enterprise
Nextiva Hosted Call Center solutions are delivered on a single, hosted platform that supports all business environments, whether you are planning to grow your business or already have an inbound, outbound or combined call center in place.
- Flexibility to Fit All Size Businesses
- Advanced Routing Options
- Comprehensive Reporting Capabilities
- Zero Setup Fees, No Contracts Required
- U.S. Based Technical Support
- Dozens of Cutting Edge Features
| Busy Lamp Field (BLF) |  |
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| Call Queuing | |
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| Call Recording | |
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| Intelligent ACD (Automatic Call Distribution) | |
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| IVR/Auto Attendant | |
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| Entrance Greeting and Queue Announcements | |
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| Configurable Call Handling Options | |
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| Alternate Routing Options | |
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| Multiple Agent Options | |
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| Enhanced Reporting Options | |
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| Voicemail to Email | |
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| Conferencing | |
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| CRM Migration | |
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| Outlook Integration | |
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| Silent Monitoring | |
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| Forced delivery of calls | |
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| DNIS Support | |
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| Disposition Codes | |
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| Night & Holiday Service | |
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| Multiple Queue Priority Routing | |
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| Outgoing Call Control | |
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| Whisper Messages | |
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| Call Recording | included | included |
| Call Queuing** | included | included |
| Meet-Me Conference Calling(1-9 attendees) | $19.95 | $19.95 |
| Office Receptionist Pro(up to 8 employee lines) | $39.95 | $39.95 |
| Office Receptionist Premium(up to 30 employee lines) | $49.95 | $49.95 |
| Office Receptionist Enterprise(unlimited employee lines) | $69.95 | $69.95 |
| Agent Dashboard License | $29.95 | $29.95 |
| Supervisor Dashboard License | $69.95 | $69.95 |
* Add-on / upgrade pricing is shown as per user, per month.
** Call Queuing per-minute rates $.03 per minute in addition to the monthly rate.
Powered by the Nextiva NextOS technology, our call center services deliver everything your business needs to provide a better experience for your customers and a more productive work environment for your staff. The bottom line? Your business communication is efficient and enables your company to be productive and profitable. Some of the benefits you’ll receive by choosing Nextiva for your call center needs include:
- Financial Advantages - Minimal upfront costs and the "pay as you go" model, coupled with reduced maintenance fees and network costs.
- Flexible Work Options and Virtualization - Ease of provisioning and managing multi-site and remote agents, using a single, central queue which routes calls to agents regardless of their physical location.
- Enhanced Operational Flexibility - The ability to rapidly scale up and down and handle unexpected or fluctuating call volume quickly, without disrupting or changing infrastructure.
- Access to Latest Technologies - Low risk and cost to access cutting edge features, e.g. video call centers.
- Business Continuity - With hosted architecture, calls are queued in the service provider's network and can be re-routed to alternate locations as needed.
The Nextiva call center solutions helps you increase your customer satisfaction with intelligent routing and distribution; keep your team connected with web-based agent and supervisor client interface consoles; and streamline your customer support process with on-premise and virtual queuing as well as auto attendant. There are two tiers of the Nextiva Call Center Solution, plus you have the flexibility to add the optional features that best support your business needs.
- Nextiva Call Center Pro is ideal for small and mid-sized phone service centers with multiple agents and offers intuitive online dashboard and enhanced reporting options.
- Nextiva Call Center Enterprise is designed for call centers with requirements for greater flexibility, such as outgoing call control and DNIS support.
Hosted call centers reduce your capital and operational costs, accelerate your call flow, and improve productivity. Whether you need virtual queues, auto attendant, or complete ACD and call center management, Nextiva's hosted call center solution simplifies your operations, expands seamlessly as your business grows, and minimizes customer hold time.
Polycom IP 331
Polycom IP 331
The innovative Polycom IP 331 is a high-quality two-line phone with two Ethernet ports, speed dialing, and a distinctive ring. The dual speakerphone and handset offer an easy-to-use set-up at an affordable price.
Polycom VVX 300
Polycom VVX 300
The powerful Polycom VVX 300 is an entry-level business media phone that is ideal for busy offices that need crystal clear communication. This six-line phone offers Microsoft integration, handset and headset compatibility, Busy Lamp Field and Shared Call Appearance capabilities, distinctive incoming call treatment and more.
Polycom VVX 400
Polycom VVX 400
The expandable Polycom VVX 400 is a colorful business media phone that is ideal for offices with moderate call volume that need advanced UC telephony features. The 12-line phone offers Microsoft integration, HD voice quality, Busy Lamp Field and Shared Call Appearance capabilities, distinctive incoming call treatment and more.
Polycom VVX 500
Polycom VVX 500
The Polycom VVX 500 is a high-performance 12-line business media phone with superior voice capabilities. Designed for a broad range of office sizes, the VVX 500 seamlessly integrates with Nextiva's features for improved productivity and a wide range of applications. The device features a touch screen interface, calendar integration, expandable accessories for video and wireless, and unified communications software to connect with PCs.
Polycom VVX 600
Polycom VVX 600
The premium Polycom VVX 600 is ideal for executives and managers who need intuitive and powerful connectivity to lead an organization. Featuring a high resolution screen and 16-lines, the VVX 600 has the ability to provide personalized information through built-in web applications and a digital photo frame. An optional camera quickly gives the device video conferencing capability and the web-based tools allow for increased productivity.
Polycom Soundstation
Polycom Soundstation
Modernize your meetings with the innovative Polycom Soundstation. This one-line phone features speed dialing, a distinctive ring, a backlit LCD display and power over Ethernet through a clear speakerphone.
Cisco SPA 112
Cisco SPA 112
The comprehensive and feature-rich Cisco SPA112 two-port phone adapter enables high-quality VoIP service that can connect to analog phones. Its features include simultaneous voice and data use, outstanding security, easy installation and a compact size.
Cisco SPA 303G
Cisco SPA 303G
The Cisco SPA 303G is a high-quality three-line phone with two Ethernet ports and a monochrome graphical display. The SPA 303G is an easy-to-use phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration.
Cisco SPA 504G
Cisco SPA 504G
The Cisco SPA 504G is a high-quality four-line phone with two Ethernet ports, a backlit LCD display and power over Ethernet. The SPA 504G is an easy-to-use phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration.
Cisco SPA 525G
Cisco SPA 525G
The Cisco SPA 525G is an easy-to-use five-line phone with two Ethernet ports, a backlit LCD display and power over Ethernet. The SPA 525G is a top-quality phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration, and is WiFi and Bluetooth capable with HD voice.
Panasonic TGP 550
Panasonic TGP 550
The Panasonic TGP 550 is a high-quality three-line phone that offers HD voice, a handset/speakerphone combination, two Ethernet ports and more. The cordless option allows for flexibility, and the backlit LCD display, speed dialing and distinctive ring make this phone a unique, easy-to-use option.
Panasonic TGP 500
Panasonic TGP 500
The Panasonic TGP 500 is a high-quality three-line phone featuring two Ethernet ports, speed dialing, HD voice, and a distinctive ring. The speakerphone/handset combination has a cordless option for ease of use, and the backlit LCD display makes this phone modern at an affordable price.
Nextiva Fax Bridge
Nextiva Fax Bridge
This fax interface adapter allows you to use any standard fax machine with your Nextiva vFAX service. You can choose whether you want the fax machine to send documents, receive them or both. It's simple to connect. Your Internet cable and fax machine plug into the adapter bridge and you're ready to start sending and receiving virtual faxes with Nextiva vFAX.
Speak to a VoIP specialist and request a customized quote to meet your business call center needs by calling (800) 799-0600. For technical questions, please email support@nextiva.com