Feature Access Codes allow Users to quickly and easily make changes to the way their Nextiva User Account functions, whether...

What is Included with my Nextiva Account? Each Nextiva Voice Pro Plus account includes [1] free recording/file [50 words or...

The Call Center Wizard is a convenient way to setup a Call Center, tailoring all configurations to the needs of...

Nextiva has many options available so you can control what people see when you call out to them. There are...

Administrators can store frequently dialed numbers in the cloud by adding names and phone numbers to a Common Phone List....

  Simultaneous ring allows you to ring multiple phones or extensions simultaneously when someone calls the user’s number. These phones...

Shared Call Appearance is a feature that allows you to have more than one device assigned to your user account....

Shared Call Appearance (SCA) allows a user to display their extension on one or more phones. This feature is often...

We recommend that you program your call routing before incoming calls are received to your Call Center. From routing all...

After adding Agents to a Call Center queue, the Agent will need to sign into the queue and set their...

Call Center Reporting allows Administrators and Call Center Supervisors to view the status and statistics of your Call Center’s activity. ...

Do Not Disturb is a feature that places a User’s phone into a “busy” status, which will reject calls and...

Adding additional Agents to a Call Center allows Users to accept incoming calls. For example, as new employees are hired...

Call Center Announcements allow you to set up specific greetings for callers when they enter the queue. You are also...

This article is the complete guide to explaining how to adjust the call routing before incoming calls are received through...