Managing call flows Set up a menu for callers and customize the call flow to fit your business needs best. Route calls based...
Nextiva star/feature access codes Nextiva star/feature access codes allow users to quickly and easily make changes to their Nextiva Voice settings, such as Do...
How to create a premium call center with the call center wizard Choose the image that looks most like your screen once logged in. olderversion The Call Center Wizard is a convenient...
Updating Calling Name and Number Settings Choose the image that looks most like your screen once logged in. olderversion Nextiva has many options available so you...
Uploading a common phone list Choose the image that looks most like your screen once logged in. olderversion Store frequently dialed numbers in the cloud...
Setting up simultaneous ring List as many as 10 additional phone numbers or extensions to ring when receiving a call. These may be other...
What is Shared Call Appearance? Shared Call Appearance is a feature that allows you to have more than one device assigned to your user account....
How to set up shared call appearance Choose the image that looks most like your screen once logged in. Setting up shared call appearance From the...
Signing In and Out of a Queue as a Call Center Agent Choose the image that looks most like your screen once logged in. olderversion After adding agents to a call center...
Call center statistics Choose the image that looks most like your screen once logged in. Call center reporting allows administrators and call center...
How to set up do not disturb Automatically send all incoming calls to the user’s voicemail, instead of ringing the phone. Choose the image that looks most...
Adding agents to a call center Adding agents to a call center allows users to accept incoming calls from the assigned call center queue. Before adding...
Uploading announcements for Call Centers Choose the image that looks most like your screen once logged in. olderversion Customize announcements for callers when they enter...
Call Center Routing Adjustment: Overflow Choose the image that looks most like your screen once logged in. olderversion Overflow adjusts call routing for callers in...
Call Center Routing Adjustment: Bounced Calls Choose the image that looks most like your screen once logged in. olderversion Bounced Calls occur when an Agent is delivered...
Call Center Routing Adjustment: Stranded Calls Choose the image that looks most like your screen once logged in. olderversion This article focuses on the routing of...
Call Center Routing Adjustment: Night Service Choose the image that looks most like your screen once logged in. olderversion From the Nextiva Voice Admin Dashboard, hover...
Call Center Routing Adjustment: Forced Forwarding Choose the image that looks most like your screen once logged in. olderversion Forward all incoming calls to a call...
Nextiva Link: Call forwarding via an employee Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
Creating an auto attendant Choose the image that looks most like your screen once logged in. olderversion An Auto Attendant allows incoming calls to...
Assigning phone numbers to users Assign a phone number, extension, and call forward unreachable number. Call forward unreachable allows you to receive calls in the...
Managing User’s extensions Choose the image that looks most like your screen once logged in. olderversion Nextiva phones do not require a...
Anonymous and Selective Call Rejection Choose the image that looks most like your screen once logged in. olderversion Anonymous Call Rejection prevents callers from reaching...
Viewing call history reports Choose the image that looks most like your screen once logged in. Viewing call history reports in NextOS From the...
How to Set Call Notify Choose the image that looks most like your screen once logged in. olderversion Receive email notifications after receiving a call...