Call Forwarding redirects incoming calls to another number, giving you the flexibility to receive calls anywhere.  With Call Forwarding, it...

Feature Access Codes allow you to quickly and easily make changes to the way your Nextiva User Account functions, whether...

Call Recording allows you to record your incoming and outgoing calls for review and training purposes. These files are archived...

What is Included with my Nextiva Account? Each Nextiva Voice Pro account includes [1] free recording/file [50 words or less]....

The Call Center Wizard is a convenient way to setup a Call Center, tailoring all configurations to the needs of...

  Busy Lamp Field (BLF) is a service that allows a User to see/monitor (from their phone) whether another User...

Nextiva has many options available so you can control what people see when you call out to them. There are...

You can upload an existing file to the Nextiva system using the Announcement Repository. Once your announcement has been created...

Administrators can store frequently dialed numbers in the cloud by adding names and phone numbers to a Common Phone List....

  Simultaneous ring allows you to ring multiple phones or extensions simultaneously when someone calls the user’s number. These phones...

Shared Call Appearance is a feature that allows you to have more than one device assigned to your user account....

Shared Call Appearance (SCA) allows a user to display their extension on one or more phones. This feature is often...

We recommend that you program your call routing before incoming calls are received to your Call Center. From routing all...

Schedules are used to dictate when different call processing policies are activated and deactivated automatically. You can set up multiple...

After adding Agents to a Call Center queue, the Agent will need to sign into the queue and set their...