Using a Plantronics CS510/CS520 Headset

The Plantronics CS500 Series headsets feature a streamlined design and professional performance with a talk time of up to 13 hours. With superior comfort, easy call management, and outstanding audio quality, the CS500 Series headset is a reliable device for many office and desk-centric workers.

CS500 Series Base Unit and Headset Control Diagram

Placing a Call

  1. Place the headset comfortably on your head and press the Call Control button on the headset.
  2. Listen for a dial tone by removing the handset from the cradle.

NOTE: You will automatically hear a dial tone when you press the Call Control button on the headset if you connected the headset to the desk phone with an EHS cable (sold separately).

  1. Dial from your desk phone and press Send if required by the device. 
  2. To end the call, press the Call Control button on the headset, and return the handset to the cradle on the desk phone.

Answering and Ending a Call

  1. Wearing your headset, press the Call Control button on the headset.
  2. Connect to the caller by removing the handset from the cradle.

NOTE: You will automatically connect to the caller when you press the Call Control Button on the headset if you connected the headset to the desk phone with an EHS cable (sold separately).

  1. To end the call, press the Call Control button on the headset, and return the handset to the cradle.

Muting

Press the Mute button on the headset to turn mute on. The Call/Mute LED will turn red. Press the Mute button again to disable mute.

Adjusting the Volume

Press the Volume [+] Up button on the headset to increase volume, and the Volume [-] Down button to decrease volume.

Need additional help? Click here.

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Joe D. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
Stefany V. | with Nextiva since 2018
General support Number transfers

Don't need live help? Submit a ticket instead.