Transferring a Call on Your VTech Phone

How to transfer a call on your VTech phone

There are two types of call transfers—a warm transfer (attended), and a blind transfer (unattended). A warm transfer occurs when you speak to the party you are transferring the call to before you transfer the call to them. With a blind transfer, you do not speak to the receiving party. The following instructions are compatible with the below VTech phones except where specified:

  • VTech VSP715
  • VTech VSP725 / VSP726
  • VTech VSP735 / VSP736
  • VTech VCS754

 

NOTE: The VSP735 has a TRANSFER button. Use this button instead of a softkey when conferencing calls.

 

Warm Transferring:

  1. While on a call, press the Transfer softkey. The party you were speaking to is placed on hold, and you hear a dial tone.
  2. Dial the extension or 10-digit phone number of the party you want to conference in, and then press the Dial softkey.

    NOTE: To cancel the conference call, press the Cancel softkey, and then press the Resume softkey to return to the original party.

  3. When the party is ready to accept the transfer, press the Transf softkey. The two parties are speaking to each other and your call is disconnected.

Blind Transferring:

The VTech VSP754 does not support blind transferring.

  1. While on a call, press the Transfer softkey. The party you were speaking to is placed on hold, and you hear a dial tone.
  2. Press the Blind softkey.
  3. Dial the extension or 10-digit number of the party you want to transfer the call to, and then press the Transf softkey. The party that was on hold is transferred to the second party you dialed, and you are no longer connected to either party.

 

NOTE: To cancel the transfer, press the Cancel softkey, and then press the Resume softkey to return to the original party.

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