Business VoIP
Help your business grow with Nextiva's VoIP technologies – all for hundreds or even thousands of dollars less per year than your old business service provider.
Whatever your definition of service is, Nextiva will raise your expectations.
A lot of companies define service as customer support. Others think of it as the services they deliver, like their products. At Nextiva, we set a different standard for what we call Amazing Service. We believe that when you connect with a company that provides something as critical to your business as your communication platform, you should have a partner that's there for you no matter what - from day one.
Amazing Service is the foundation for everything we do. From our internal staff support to the way we work with our customers to solve their problems to providing an environment that enables you to deliver the same level of exceptional service to your customers.
At Nextiva, Amazing Service™ is demonstrated by:
- 95% of calls being answered by 2nd ring
- Focused on your business, not just your phone system
- Little or no hold time, we know the value of your time
Amazing Service means creating the most complete and customer focused user experience for everyone we connect with - inside and outside of our company. It is defined by these characteristics.
- First Call Resolution - Whether you are at the initial stages of getting your VoIP business system set up or have been a customer for years and need to make a change, or simply have a question - at Nextiva, our goal is to resolve your issue or question on the first call, with the right level of expertise and support at our fingertips.
- Ease of Use - This applies to our VoIP phones, call center solutions, the dashboards or reporting tools available to our customers and the ability to reach us when you need help along the way.
- Reliability - This almost goes without saying. And yet, it means so much more than the dial-tone and system up-time. It's an element of trust. At Nextiva, we want you to know that you can count on us to connect not only your business calls, but all aspects of your unified communications needs.
As a business VoIP provider dedicated to the small business market, we understand that you face cost pressures, resource challenges and tight deadlines on a daily basis. Our goal is to remove those challenges that are connected to any of your communication needs. As you grow, our phone services, call center solutions and PBX systems scale to support your business. And, we go a long way to help you cut costs too. Our services have no capital expenses and minimal operational costs. Once you have a Nextiva communication plan in place, you gain the peace of mind about your business and can confidently serve your customers with Amazing Service.