Nextiva ranks #1 on GetVoIP logo from 1,565+ verified reviews.

Running a business is hard.

Using your phone system shouldn't be.

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Small Business Phone System
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Nextiva is rated Best Business Phone Service in 2021 by U.S. News.

  • Fully cloud-based VoIP phone service.
  • Enterprise-ready UCaaS with HD voice, video, and conferencing.
  • 99.999% uptime and military-grade data centers.
  • Amazing customer service, available 24/7.
  • Secure and encrypted business communication via TLS and SRTP.

Award-winning cloud phone system with superpowers Rocket icon

Essential

Starts at

$18.95
 
ESSENTIAL monthly agreement
ESSENTIAL 12 mo. agreement
ESSENTIAL 24 mo. agreement
ESSENTIAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$30.95
$29.95
$25.95
$24.95
$28.95
$27.95
$23.95
$22.95
$26.95
$25.95
$21.95
$20.95
$25.95
$23.95
$19.95
$18.95
$23.95
$21.95
$18.95
$17.95

Per month / user
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Unlimited voice calling

Unlimited internet fax

Free local and toll-free numbers

24x7 customer support

Professional

Starts at

$22.95
 
PROFESSIONAL monthly agreement
PROFESSIONAL 12 mo. agreement
PROFESSIONAL 24 mo. agreement
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$35.95
$33.95
$30.95
$29.95
$33.95
$31.95
$28.95
$27.95
$31.95
$29.95
$26.95
$25.95
$29.95
$27.95
$24.95
$23.95
$27.95
$25.95
$22.95
$21.95

Per month / user
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All Essential features PLUS

Unlimited audio and video meetings

Business text messaging

Team collaboration tools

Voicemail to email & SMS

Enterprise

Starts at

$32.95
 
ENTERPRISE monthly agreement
ENTERPRISE 12 mo. agreement
ENTERPRISE 24 mo. agreement
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$45.95
$43.95
$40.95
$39.95
$43.95
$41.95
$38.95
$37.95
$41.95
$39.95
$36.95
$35.95
$39.95
$37.95
$34.95
$33.95
$37.95
$35.95
$32.95
$31.95

Per month / user
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All Professional features PLUS

Call recording & voice analytics

Audio/video conference recording

Microsoft and Salesforce integrations

Single sign-on management

Got pricing questions?

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Working from home? It’s easy with Nextiva.

Mobile

  • Superior call quality / HD voice.
  • Available on iOS and Android.
  • Powerful call controls in your hand.
  • Join meetings in just a tap.

Desktop

  • Make business calls from your computer.
  • Available for Windows and macOS.
  • One-click audio & video meetings.
  • Easily screen share any presentation.

All the features and functionality you need.

Auto attendant icon
Auto attendant
Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.
Call forwarding icon
Call forwarding
Protect your personal number by forwarding your incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.
Call queue icon
Call queue
Organize teams and departments into call queues so that callers are routed to the next available rep in the queue.
Call-recording icon
Call recording
Record all your incoming and outgoing calls. Pull insights to train your customer support or sales teams. Access recordings for download and playback for up to six months.
HD voice calls icon
HD voice calls
Your team's phone calls will sound twice as clear using VoIP. Hear your leads or customers in the full range of their voice. With a headset, background noise is eliminated entirely.
Video conferencing  icon
Video conferencing
Host online meetings with HD voice and video. We know uninterrupted face time with your teams matter.
Hold music icon
Hold music
Play relaxing music and promotional hold messages through your VoIP phone system. Also announce custom messages like product sales and long wait times.
VoIP faxing icon
VoIP faxing
Use your existing PC, tablet, or mobile device to send and receive faxes. No more clunky fax machines.
Screen pop icon
Screen pop
Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings.
Voicemail to text icon
Voicemail to text
Manage voicemail messages from your email inbox. When callers leave a new voicemail, get an email with the audio file (MP3 or WAV) attached.
Number porting icon
Number porting
Using our hosted carriers, we can port your local or toll-free phone number to Nextiva. Get started with digital Letter Of Authorization (LOA).
Call analytics icon
Call analytics
Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability.
Call routing icon
Call routing
Call routing lets you direct inbound calls to any person or team in real time given a set of rules. Use call routing to streamline, say, your call center traffic.
Phone extensions icon
Phone extensions
Transfer calls easily. Instead of dialing 10-digit phone numbers, you can dial just two to six digits.
Toll-Free numbers icon
Toll-free numbers
Landline phones are never charged for calling a toll-free number. Toll-free numbers can also make your company seem larger.

Nextiva FAQs

What is Nextiva, and what can it do?

Nextiva is a Business VoIP service provider with superpowers. Nextiva enables businesses to work from anywhere with voice, text messaging, video conferencing, CRM, live chat and online surveys in one platform.

Thousands of business owners trust Nextiva. In 2020, Nextiva was ranked the best overall business phone service by U.S. News & World Report.

How much does Nextiva cost?

Nextiva starts at $19.95 per month per user, depending on the number of users and contract length. To complement your internet phone service, you also get access to an entire suite of business applications to maximize your productivity.

Compared to traditional PBX systems (typically located on-premises), a cloud PBX system costs 60% less.

Is VoIP cheaper than a landline?

Our analysis concludes that a VoIP phone system is less expensive than traditional landlines.

VoIP (Voice over Internet Protocol) offers twice the audio bandwidth and costs up to 60% less than traditional PBX (Private Branch Exchange) telephone systems.

Additional features like toll-free numbers, unlimited calling, online faxing, call routing, and many VoIP features are included.

Switching to a VoIP provider like Nextiva will reduce your expenses significantly.

How do I get a phone number for my business?

To get a business phone number, follow these three steps:

  1. Choose a small business phone system. We recommend using a cloud-based business phone service for the best performance and flexibility.
  2. Reserve or port your numbers. You will be guided to register your number with your phone service. If you have existing numbers, we’ll help you port them in.
  3. Select your VoIP phones. Purchase or lease multi-line desk or conference phones from your VoIP provider. Or, simply download the Nextiva mobile app for instant calling.

Call us at (888) 287-8729 to evaluate your business phone software needs, and we’ll help you pick the right solution.

Can I use my existing number with Nextiva?

Yes, if you already have one or more phone numbers for your business, you can move them over through a process known as porting.

We will need a digital signature on a Letter of Agency (LOA) to move your service to our cloud VoIP system.

Don’t worry, we’ll ensure everything goes smoothly.

How do I make a conference call with Nextiva?

You can easily host a team meeting over the Nextiva App, or set up a dedicated conference bridge.

Nextiva offers unlimited conference calls without any time limits. Conference calls with Nextiva take place over a high-definition VoIP line for maximum clarity for all participants.

  • Conference bridge - Nextiva provides its users with dedicated conference lines so you can invite anyone to join the call. Additional moderator capabilities are available for join messages, role call, and more for enhanced security.
  • Group calls in the Nextiva App - You can communicate with your group in the Nextiva App. If the host has one conference bridge, everyone can jump on a quick conference call.
  • N-way calling - For calls with up to six participants, you can dial them in with the Conference button or the New Call button, respectively.

Top conference calling features include:

  • Instant setup
  • Robust moderator controls
  • Optional lecture mode (auto mute)
  • Participant greetings
  • On-demand roll call
  • Meeting recordings
  • High-definition call quality

How does Nextiva help companies work remotely?

Nextiva offers a complete platform that enables people to work from home with its audio conferencing and VoIP solutions.

Here are some of the ways Nextiva helps people work from anywhere:

  • Cloud Phone System - Manage your company’s business phone software over the internet while keeping your staff connected.
  • Conference calling - Dial in to connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
  • Desktop sharing - Share your screen with team members and customers (no matter their operating system) for seamless collaboration.
  • Instant messaging and Chat - Instantly chat with other team members for quicker response times, just like if you were chatting in the office.
  • Team presence - Quickly see when another person is busy, on a call, or available, to reduce conflict and allow for more efficient communication.
  • Video calling - There is no need to travel when you can connect face-to-face, using one-to-one HD video calls with other Nextiva App users.
  • Voice calling - You don’t need a cell phone or desk phone when you can manage calls directly from our business phone app.
  • Advanced features - Call analytics, call logs, customizable hold music, auto attendant, call recording, call forwarding, caller ID, and more.

Does Nextiva offer a CRM?

Yes, Nextiva offers two different CRM products for businesses looking for more than just business phone software:

  • Sales Pipeline CRM: Never let leads slip through the cracks. Track deals through your sales pipeline and shorten your sales cycle. Our suite of tools equips your sales team to close deals faster.
  • CRM for customer support: Manage inbound and outbound cases with ease. Powerful tools multiply your team’s productivity and keep customers informed.

Can I use VoIP on my cell phone?

Yes, you can enjoy all the benefits of VoIP on your smartphone or tablet, even if you don’t have coverage. If you have an internet connection, you can complete calls with Nextiva.

The Nextiva App is available for iOS, Android at no additional charge with voice plans.

Don't get tied down by on-premises PBX systems. Stay connected from anywhere with Nextiva.

Does Nextiva offer monthly plans?

Nextiva offers many flexible options, all built to meet your needs.

You can choose a monthly plan with no commitment. Maximize your savings by committing to a contract term for 12, 24, or 36 months.

For more information, visit the Nextiva Pricing page.

Is Nextiva Reliable?

Nextiva was founded in 2006 on the premise of delivering Amazing Service.

It’s not a tagline—it’s our not-so-secret advantage that no one else can beat.

From the personalized training and support to our engineers that maintain a scalable network, every customer benefits from our obsessive focus on delivering a superior experience.

Thousands of businesses trust Nextiva for its unbeatable network reliability. Nextiva customers experienced zero outages since 2018. You get more than just a dial tone; you get peace of mind.

We've bootstrapped millions into developing our platform and serving our community. Happy employees = happy customers. Nextiva has over 1,000 team members who are all personally driven to provide you with the best customer service you won't find anywhere else.

Critics from U.S. News & World Report said Nextiva is the “best overall phone service” for businesses—outperforming nine other competitors.

The technology review platform G2 rates Nextiva as the Easiest to Use, making it a great fit for any business.

Our innovative approach has led to us making the Deloitte Technology Fast 500 List five times.

Which companies use Nextiva?

You probably recognize a few of our top customers: Taco Bell, Shelby American, Buffalo Bills, Conan O’Brien, Barstool Sports, and DirectBuy.

Nextiva also caters to boutique, specialized small businesses. Examples include insurance agencies, wineries, nail salons, motorcycle rentals, and so many more.

You also don’t need to be technical to use Nextiva.

Our experts will walk you through every step of the way so you can grow your business and not mess with a PBX.

(But, if you like to tinker with PBXs, you’ll enjoy using the ultra-reliable SIP Trunking product.)

No matter how or where you work, Nextiva will help you stay in touch with customers and grow your business. From small startups to global brands, we’ve got you covered.

1 Billion+ Calls on our network
100,000+ Happy customers
1,000+ Global employees
Chris Hayes

I have nothing but praise. The best experiences I’ve had in IT have been with Nextiva.

Chris Hayes
IT Director, Conan

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Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
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VoIP plan features

Close
  Essential Professional Enterprise
The Essentials
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Keep Your Current Number
Toll-Free Minutes 1000 2500 10000
HD Video & HD Voice
Customizable Hold Music
Unlimited Multi-Level Auto Attendant
Professionally Recorded Message 0 1 3
Dial by Name Directory
Call Controls (Transfer, Hold, Mute, etc.)
Call Continuity
Simultaneous Ring
Call Forwarding
Call Waiting
Call Queues Add on Add on Add on
Do Not Disturb
Unlimited Internet Fax
Productivity
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
100 Pops 250 Pops Unlimited Pops
The voicemail to email feature forwards voicemails to a selected email address. You can listen to your voicemail messages directly from your computer or other portable device. Not available for HIPAA customers.
Voicemail to Email
With the voicemail to SMS feature, you can elect to receive an SMS notifying you that you've received a voicemail. Not available for HIPAA customers.
Voicemail to SMS Notification
This feature uses speech recognition to translate voicemail messages to text that are delivered via email or SMS.
Voicemail Transcription
Team Presence
Shared Line Appearance
Busy Lamp Field
Call Groups
Mobility
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Mac
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Windows
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for iOS
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Android
Meetings
Unlimited Conference Calls 4 Participants 40 Participants Unlimited Participants
Unlimited Video Calling (Peer-to-Peer)
HD Video Calling
Amazon Chime
Team Collaboration & Messaging
Team Messaging and Collaboration
Private Group Messaging
Screen Sharing
Unlimited Business SMS
Analytics & Reports
Call History
Call Log Reports
Voice Analytics
Administration
Admin Portal
User Portal
Dashboard
Real-time System Status Alerts
Call Recording
Most Popular Integrations
Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
Our embedded Microsoft Teams dialer lets you make calls powered by Nextiva Voice from any device, directly from the Teams user interface.
MS Teams
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
Other Integrations
Combine Nextiva Business Phone Service with Clio to know who is calling and see customer details on the screen. Simply click on a customer contact to automatically make a call. Available in the Professional and Enterprise tiers for Windows.
Clio
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
Phones
Bring Your Own Device (BYOD)
Phone Rental Options: Desk and Conference Phones
Desk Phone
Conference Phone
Support
Email Support 24/7 24/7 24/7
Chat Support 24/7 24/7 24/7
Phone Support 24/7 24/7 24/7
Multi-Site Support Status Alerts
Professional Implementation
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