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Direct Comparison

Nextiva vs Talkdesk

See why Nextiva's contact center software reigns supreme-stronger reliability, robust analytics & reporting, and exceptional ease of use.

Empower your agents with powerful AI and cloud-based automation
Drive seamless experiences that grow satisfaction and lifetime value
Improve operations, reduce costs, and boost productivity

Trusted by 100,000+ businesses, including:

With industry-leading uptime, 24/7 support, and unparalleled WEM capabilities, Nextiva enables businesses to deliver exceptional support, from small teams to global enterprises.

While Talkdesk is known for strong workforce and agent engagement tools, customers often report challenges with analytics, implementation, and issue resolution.

Nextiva, #1 Choice

G2 Grid® for Call Center Infrastructure (CCI)

The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.

Real customers, real results

“Upon deploying real-time transcription and agent assist, our agent close rate improved by 33- 40%.”

Justin Franklin

Director of Communication and Engagement
Cedar Financial

Verified Nextiva customer

“With the support of skills-based routing Ontrak is achieving industry leading successful first-call resolutions . The platform empowers every interaction with precision and empathy.”

Brianna Brennan

CIO
Ontrak Health

Verified Nextiva customer

“Based on our confidence in the capabilities of Nextiva contact center platform, Sequential Tech’s business development and sales pipeline has expanded to include 2x the volume of multi- & omni-channel bids.”

Michael Fitzpatrick

Chief of Technology
Sequential Tech

Verified Nextiva customer

Trusted by 1 million+ users

Quote: “The best experiences I've had in IT have been with Nextiva.” says Chris Hayes. IT Director at Conan

Discover why Nextiva is the premier choice for your contact center.

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Trusted by millions
of users daily

G2 Rating

4.6/5

TrustPilot Rating

4.8/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

(800) 983-4289

(800) 983-4289

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Nextiva vs Talkdesk

Trusted by 100,000+ businesses, including:

Real customers, real results