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Small Business Phone Service
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Goldberg HedgeFunds

I chose Nextiva for phone service. I quickly realized that they were much more. We now handle all of our communications and customers in one place with Nextiva.

-Goldberg HedgeFunds (Grew revenue 500% after joining Nextiva)
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Reviews & Competitive Rankings

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Data supplied as of September 1, 2021

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What are customers saying about Nextiva?

Overall Rating
4.6
Willingness to Recommend
90%
Product Capabilities
4.5
Evaluation & Contracting
4.6
Integration & Deployment
4.6
Service & Support
4.7
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Helpful features.

Set up is easy. We handle the hard work for you.
Save a ton of money & get better service.
Amazing Service from real humans just like you.
Easily upgrade your traditional phone system.
We're always innovating and thinking of the future.
You can count on reliable service. No matter what.
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Essential

Starts at

$18.95
 
ESSENTIAL monthly agreement
ESSENTIAL 12 mo. agreement
ESSENTIAL 24 mo. agreement
ESSENTIAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$30.95
$29.95
$25.95
$24.95
$28.95
$27.95
$23.95
$22.95
$26.95
$25.95
$21.95
$20.95
$25.95
$23.95
$19.95
$18.95
$23.95
$21.95
$18.95
$17.95

Per month / user
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Unlimited voice calling

Unlimited internet fax

Free local and toll-free numbers

24x7 customer support

Professional

Starts at

$22.95
 
PROFESSIONAL monthly agreement
PROFESSIONAL 12 mo. agreement
PROFESSIONAL 24 mo. agreement
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$35.95
$33.95
$30.95
$29.95
$33.95
$31.95
$28.95
$27.95
$31.95
$29.95
$26.95
$25.95
$29.95
$27.95
$24.95
$23.95
$27.95
$25.95
$22.95
$21.95

Per month / user
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All Essential features PLUS

Unlimited audio and video meetings

Business text messaging

Team collaboration tools

Voicemail to email & SMS

Enterprise

Starts at

$32.95
 
ENTERPRISE monthly agreement
ENTERPRISE 12 mo. agreement
ENTERPRISE 24 mo. agreement
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$45.95
$43.95
$40.95
$39.95
$43.95
$41.95
$38.95
$37.95
$41.95
$39.95
$36.95
$35.95
$39.95
$37.95
$34.95
$33.95
$37.95
$35.95
$32.95
$31.95

Per month / user
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All Professional features PLUS

Call recording & voice analytics

Audio/video conference recording

Microsoft and Salesforce integrations

Single sign-on management

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Small business VoIP plan features

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  Essential Professional Enterprise
The Essentials
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Keep Your Current Number
Toll-Free Minutes 1000 2500 10000
HD Video & HD Voice
Customizable Hold Music
Unlimited Multi-Level Auto Attendant
Professionally Recorded Message 0 1 3
Dial by Name Directory
Call Controls (Transfer, Hold, Mute, etc.)
Call Continuity
Simultaneous Ring
Call Forwarding
Call Waiting
Call Queues Add on Add on Add on
Do Not Disturb
Unlimited Internet Fax
Productivity
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
100 Pops 250 Pops Unlimited Pops
The voicemail to email feature forwards voicemails to a selected email address. You can listen to your voicemail messages directly from your computer or other portable device. Not available for HIPAA customers.
Voicemail to Email
With the voicemail to SMS feature, you can elect to receive an SMS notifying you that you've received a voicemail. Not available for HIPAA customers.
Voicemail to SMS Notification
This feature uses speech recognition to translate voicemail messages to text that are delivered via email or SMS.
Voicemail Transcription
Team Presence
Shared Line Appearance
Busy Lamp Field
Call Groups
Mobility
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Mac
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Windows
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for iOS
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Android
Meetings
Unlimited Conference Calls 4 Participants 40 Participants Unlimited Participants
Unlimited Video Calling (Peer-to-Peer)
HD Video Calling
Amazon Chime
Team Collaboration & Messaging
Team Messaging and Collaboration
Private Group Messaging
Screen Sharing
Unlimited Business SMS
Analytics & Reports
Call History
Call Log Reports
Voice Analytics
Administration
Admin Portal
User Portal
Dashboard
Real-time System Status Alerts
Call Recording
Most Popular Integrations
Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
Our embedded Microsoft Teams dialer lets you make calls powered by Nextiva Voice from any device, directly from the Teams user interface.
MS Teams
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
Other Integrations
Combine Nextiva Business Phone Service with Clio to know who is calling and see customer details on the screen. Simply click on a customer contact to automatically make a call. Available in the Professional and Enterprise tiers for Windows.
Clio
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
Phones
Bring Your Own Device (BYOD)
Phone Rental Options: Desk and Conference Phones
Desk Phone
Conference Phone
Support
Email Support 24/7 24/7 24/7
Chat Support 24/7 24/7 24/7
Phone Support 24/7 24/7 24/7
Multi-Site Support Status Alerts
Professional Implementation
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