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Direct Comparison
See why Nextiva's platform is the most intelligent, flexible, and cost-effective contact center solution on the market.
Nextiva offers process automation and a workflow engine built into every package, flexibly adapting to your needs.
Five9 requires you to upgrade or purchase the highest-priced package to get the same features and functionalities.
A side-by-side feature comparison.
Voice, SMS chat, email, digital channels
Blended inbound & outbound
Process automation on every plan
Workflow engine on every plan
24/7 support
IVR language detection
Tenant Access Rules
Audit log
Generative AI Integration
Agent assist
Pricing
Starts at $129/monthly
Starts at $149/monthly
Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.
Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.
Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.
Intelligently automate processes using drag-and-drop interface to accomplish tasks such as prompting agents to collect key information and saving to third-party CRM or using IVR to route calls based on language or location.
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Create a complete customer picture by unifying and displaying contact information and conversation history, including call transcription and post-call notes.
Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.
Increase customer satisfaction and decrease time-to-resolution by having the full customer history at your fingertips. Collect key information, syncing data across third-party apps, and surface cross-channel interaction history.
Connect on channels customers prefer, creating a journey that incorporates touchpoints across multiple channels, such as chatbot to agent to texted survey and followup email.
Reduce agent workload and increase productivity and consistency by building a journey incorporating AI-based touchpoints.
Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.
Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.
Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.
Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.
Create amazing experiences by configuring AI and automation to perform a workflow, then easily duplicating and iterating that workflow for continuous improvement.
Learn and grow faster with rich analytics dashboards providing drilldowns covering deep analysis of agents, campaigns, and queues.
Reduce agent churn
Provide the right tools, workflows, and agent assist capabilities to improve team satisfaction and retention.
Save time
Prioritize critical tickets by leveraging AI for routine tasks and predictive dialing to reach customers through their preferred channels.
Boost productivity
Enable agents to focus on more meaningful customer interactions, using interactive voice response (IVR) and intelligent virtual assistants (IVAs) for self-service.
The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.
Discover why Nextiva is the #1 rated AI-powered Contact Center.
(800) 983-4289
Get a personalized demo
A demo that matches your business needs
Customized
Tailored exactly to your business (we do our research).
Fully assisted
Our product team will personally answer your questions.
Quick and simple
Personalized, specific, clear, and to the point – you’re busy!
Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
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