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Direct Comparison

Nextiva vs Five9

See why Nextiva's platform is the most intelligent, flexible, and cost-effective contact center solution on the market.

  • Exclusively cloud-based, resulting in 99.9999% availability
  • Generative AI and automation, deployable with just one click
  • Powerful CX with omnichannel voice, digital, and reputation management
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Nextiva offers process automation and a workflow engine built into every package, flexibly adapting to your needs.

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Five9 requires you to upgrade or purchase the highest-priced package to get the same features and functionalities.

Trusted by 100,000+ businesses, including:

Nextiva vs. Five9 at a glance

A side-by-side feature comparison.

Voice, SMS chat, email, digital channels

Blended inbound & outbound

Process automation on every plan

Workflow engine on every plan

24/7 support

IVR language detection

Tenant Access Rules

Audit log

Generative AI Integration

Agent assist


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Starts at $99/monthly













five9 Logo

Starts at $149/monthly 

All conversations, one powerful platform

Essential $129 $99 *limited-time The must-haves Talk to an expert A robust set of tools needed to operate a best-in-class inbound, outbound, or blended global contact center.
  • Powerful inbound and outbound capabilities
  • Workflow engine to reduce human error
  • Gold-standard automations and APIs
  • Real-time dashboards and reporting
  • Professional $159 $119 *limited-time Full omnichannel suite Talk to an expert Everything in Essential, plus the complete digital communications package to delight customers across every touchpoint.

    Includes Essential +

  • Voice, SMS chat, email, social, web form, and more
  • Plug-and-play advanced AI for instant intelligence
  • Key quality management and digital supervision
  • Customer journey context at every step
  • Premium $199 $139 *limited-time All-encompassing experience Talk to an expert Everything in Professional, plus insights into the larger trends affecting operations, workforce management, and advanced CX analytics.

    Includes Professional +

  • Dynamic and streamlined workforce management
  • Optimized workflows for heightened productivity
  • Elite CX analytics with user-friendly views
  • Reduce agent churn

    Provide the right tools, workflows, and agent assist capabilities to improve team satisfaction and retention.

    Save time

    Prioritize critical tickets by leveraging AI for routine tasks and predictive dialing to reach customers through their preferred channels.

    Boost productivity

    Enable agents to focus on more meaningful customer interactions, using interactive voice response (IVR) and intelligent virtual assistants (IVAs) for self-service.

    Nextiva, top leader in the 2024 G2 Grid®

    The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.


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    Your personalized demo. What to expect:

    • Expect specifics. Tailored exactly to your business (we do our research).
    • Expect experts. Our product team will personally answer your questions.
    • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

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