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Direct Comparison

Nextiva vs Five9

See why Nextiva's platform is the most intelligent, flexible, and cost-effective contact center solution on the market.

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Exclusively cloud-based, resulting in 99.9999% availability
Generative AI and automation, deployable with just one click
Powerful CX with omnichannel voice, digital, and reputation management

Nextiva offers process automation and a workflow engine built into every package, flexibly adapting to your needs.

Five9 requires you to upgrade or purchase the highest-priced package to get the same features and functionalities.

Trusted by 100,000+ businesses, including:

Nextiva vs. Five9 at a glance

A side-by-side feature comparison.

Voice, SMS chat, email, digital channels

Blended inbound & outbound

Process automation on every plan

Workflow engine on every plan

24/7 support

IVR language detection

Tenant Access Rules

Audit log

Generative AI Integration

Agent assist

Pricing

Starts at $99/monthly

Starts at $149/monthly

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All conversations, one powerful platform

Essential $129 $99 *limited-time The must-haves Talk to an expert A robust set of tools needed to operate a best-in-class inbound, outbound, or blended global contact center.

Powerful inbound and outbound capabilities

Workflow engine to reduce human error

Gold-standard automations and APIs

Real-time dashboards and reporting

Professional $159 $119 *limited-time Full omnichannel suite Talk to an expert Everything in Essential, plus the complete digital communications package to delight customers across every touchpoint.

Includes Essential +

Voice, SMS chat, email, social, web form, and more

Plug-and-play advanced AI for instant intelligence

Key quality management and digital supervision

Customer journey context at every step

Premium $199 $139 *limited-time All-encompassing experience Talk to an expert Everything in Professional, plus insights into the larger trends affecting operations, workforce management, and advanced CX analytics.

Includes Professional +

Dynamic and streamlined workforce management

Optimized workflows for heightened productivity

Elite CX analytics with user-friendly views

Reduce agent churn

Provide the right tools, workflows, and agent assist capabilities to improve team satisfaction and retention.

Save time

Prioritize critical tickets by leveraging AI for routine tasks and predictive dialing to reach customers through their preferred channels.

Boost productivity

Enable agents to focus on more meaningful customer interactions, using interactive voice response (IVR) and intelligent virtual assistants (IVAs) for self-service.

Nextiva, top leader in the 2024 G2 Grid®

The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.

Quote: “The best experiences I've had in IT have been with Nextiva.” says Chris Hayes. IT Director at Conan

Discover why Nextiva is the #1 rated AI-powered
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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing

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