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Previous Webinars

Why Your Company Needs "Drive-Thru" Customer Service

Barry Moltz: Featuring Matt Dixon

The face of customer service is changing in an increasingly self-service world. In this month's webinar, Matt Dixon will address common customer service myths and offer tips from his best-selling book, "The Effortless Experience" including how to:

  • Increase customer loyalty
  • Allocate appropriate time and money toward your customer service
  • Ensure that your representatives are asking customers the right questions

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Air Date: Tuesday, March 18, 2014

How to Get More Clients Than You Can Handle

Barry Moltz: Featuring Michael Port, best-selling author & professional speaker

There is no magic bullet for overnight success. But if there was, it would come from Michael Port.

Whether you are just getting your business off the ground or looking to increase your market footprint, target a new market, or build your brand identity, Michael shares winning strategies from his best-selling title, "Book Yourself Solid" including tips to help you:

  • Reach the right target audience
  • Develop your sales cycle and build referrals
  • Build your credibility in the market
  • Increase your confidence and overcome fear

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Air Date: Tuesday, February 18, 2014

The Social Catch 22

Barry Moltz: Featuring Brian Solis, digital analyst & best-selling author

As a small business manager, how do you define leadership? How should your company develop in an ever-evolving social world? What should a modern small business organization look like in order to be effective?

While looking for ways to overcome these challenges, you may find yourself trapped in The Social Catch 22.

If you're looking to bridge the gap between your organizational focus and current social media strategies, this webinar is for you.

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Air Date: Wednesday, January 15, 2014

Mastering the Digital Marketing Channel

Barry Moltz: Featuring Chris Brogan, New York Times best-selling author

You were told to "get online" and the money would come pouring in. You dutifully went about building a digital presence, but not much happened.

How do you generate leads in a world where the attention wars are raging? How do you improve sales processes and measurement tools? And where will you most likely go wrong?

If you're looking for leads, more attention, sales, business impact, and you're still not getting much from your digital channel, this webinar is for you.

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Air Date: Tuesday, December 10, 2013
 
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