Reviews & Reputation
Manage Online Reviews and Create Raving Fans
Don’t leave your reputation to chance by trying to manage 15 review sites. Nextiva brings every review into one view using AI and automation so you can monitor and respond to your customers instantly.
Trusted by forward-thinking companies:
Manage all online reviews in one place
Customer Insights
Customer Insights
Multi-platform
Make a great first impression for your store
Online reviews significantly influence a customer’s decision to visit your location. Maintain a positive rating with Nextiva to increase foot traffic. Available with Facebook, Google, Tripadvisor, Yelp and more.
Easy integrations
Manage product ratings to increase online sales
Products with positive reviews are 88% more likely to be purchased compared to those with low or no rating. Integrate eCommerce platforms like Amazon and Flipkart for real-time review monitoring and responding.
Increase downloads
Grow your app’s user base
Easily monitor and respond to app store reviews for your iOS and Android apps– all from one platform. Increasing the number of reviews and average star rating can lead to a 60% increase in app downloads.
Work smarter – manage reviews with AI and automation
Hey! This is XBert from Nextiva…
Keep your
reputation top-tier
Respond automatically
Auto-reply positive reviews & escalate negative reviews
Powerful features to manage reviews online – no PR firm required.
“We take our reputation seriously. Nextiva is the only solution we trust to support us.”
Our customers delivering amazing experiences with Nextiva
Frequently Asked Questions
What is Online Review Management
With Nextiva, online review management is the process of tracking, monitoring and responding to all of your customer reviews across all digital channels. It’s essential to building a positive digital brand reputation.
Which platforms does Nextiva support?
Nextiva supports the majority of the large review management platforms, including Yelp, TripAdvisor, Google, Glassdoor and many more. We’re always adding to our platform too so our customers always have access to what they need to build and grow their business.
Why do you need an online review management platform?
In today’s digital landscape, over 90% of customers check online reviews before making a purchase decision. When reviews go unchecked, businesses start to see reduced growth and overtime, existing customers become wary of your brand. Review management platforms like Nextiva help you maintain a positive reputation so you never have to worry about what the market thinks of you & your business.
How do I reply to reviews with Nextiva Review Management?
With the all-in-one inbox, you don’t have to switch apps or screens to reply to reviews. You can simply click on the incoming review you want to reply to and type up a response. We even have automation tools to reply automatically to certain reviews so our solution is always working on your behalf.
Can I monitor my online reputation?
Yes, with Nextiva you always have access to the data and insights you need to monitor your business. You can keep track of your brand’s reputation and sentiment, as well as your team’s response times & performance all from a single platform.
Can multiple team members use Nextiva Review Management?
Yes, Nextiva allows you to add team members to your plan so you don’t have to manage it all yourself. You can even customize roles and assign certain responsibilities to team members directly in the platform, so the right people have access to the right channels, at all times.