Journey Orchestration
Know, understand and remember your customers
Orchestrate journeys to lead customers through an intelligent, intuitive experience.
Know your customers inside out
Trusted by forward-thinking companies:
Problem
Solution
The complexity of customer relationships is growing
There are more ways to connect and manage customers but they are not integrated, resulting in a fragmented, incomplete understanding of customers.
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Problem
Lack of context
Customer journeys are most often disjointed, siloed and not part of a cohesive whole.
No behavior shaping
Users are often left on their own to figure everything out without intelligent help.
Disjointed modalities
Most often, singular modalities force customers to go down a dead-end silo.
Nextiva Solution
Context-rich transfers and displays
Proactively offer agents key information on a customer’s needs and prior interactions, so they can provide amazing service.
Workflow + AI used to intercede
Guide customers to the right next step to resolve their issues, without a human involved. Or when a personal touch is required, seamlessly intercede.
Nextiva digital blends all channels
Seamlessly transition between bots, humans, and channels to resolve customer issues quickly and reduce frustration.
Improve every interaction with customer journey orchestration
Journey orchestration at work
Predict your customer’s needs in real time with AI-powered sales, service, and marketing.
Create customer journeys that drive value
What’s better than orchestrating frictionless customer journeys? Being able to do it quickly, without deep technical knowledge and rely on prebuilt journeys for faster ROI.
Streamline your engagement channels
Minimize frustration with voice and digital channels by knowing where customers left off regardless of channel and re-engaging them with the right message at the right time.
Go beyond customer journey mapping
Show customers you “understand” them by predicting—then satisfying—their needs in real time.
Key advantages
Seamless interactions
Proactive context awareness reduces friction for both customers and agents and promotes loyalty.
Guiding customers
Applied workflows and AI leads customers to the most favorable outcome available.
Channel adaptability
Adaptability to channels promotes customer choice which translates to reduced churn via respect
Empowered Agents
Agents with proper tools learn, adapt and stay engaged, reducing turnover and improving efficiency.
Enhanced Experience
Intelligent oversight bolsters real-time coaching benefiting quality of customer experience.
Continuous CX improvement
Dashboards and historical trends mean adaptability for constant improvement of CX for customers.
Future-proof your business
100% hybrid cloud
Keep sensitive data on-premise while leveraging the cloud’s scalability.
Cloud
Get the ultimate scalability, cost savings and speed of innovation.
Hybrid
Keep sensitive data on-premise while leveraging the cloud’s scalability for other operations.
On Premise
Often suits industries that need to comply with strict data regulations.
100% REST APIs
Every function of Nextiva can be driven via REST APIs. This means you can easily get data in and out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do exactly what you need, without lifting a finger after the initial setup.
Microservices
Nextiva is not just one block of code. Nextiva is actually 30+ self-redundant systems that all talk to each other. This means Nextiva’s network is self-healing, so there’s no planned downtime. And you can scale your usage with no limits.
Our customers deliver amazing experiences with Nextiva
$20B
Annual Revenue
19M+
Customer Connections
21M+
Customers
40%
Cost Reduction
50%
Savings
1.7B+
Parcels/Year
40%
Cost Reduction
30%
Savings
