Robust Features

Drive powerful experiences.

The companies that you love trust Nextiva to provide amazing customer experiences.

Discover why 100,000+ businesses rely on Nextiva for millions of interactions every single day.

Nextiva Platform Library

52+ platform capabilities

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Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leading unified customer experience management platform

Customer Conversations Suite

Customer Experience Suite

B rand Management Suite

AI Live Chat

Resolve customer issues instantly with AI chat support

Keep customers happy, and increase efficiency with
AI-powered chatbots for sales and support.

See how it works Talk to an agent

We seamlessly integrate live chat, video chat, and popular messengers into one powerful platform.

Live Chat

Mail

Viber

Instagram DM

Facebook Messenger

Hey! Tony from Nextiva here

With Nextiva’s AI you can deliver personalized experiences. Resolve up to 60% of customer questions.

Average chat response takes 4 minutes to solve and costs $20. With AI, respond in seconds at fraction of the cost.

Human chat conversations

AI chat conversations

Availability

Limited

Subject to working hours and breaks.

High

Available 24/7, no breaks needed

Accuracy

Varies

Depends on workload and efficiency

Fast

Can process and respond to emails quickly

Cost

Lower

Prone to human error.

Higher

Consistent responses, less prone to error if well-programmed

Scalability

Higher

Salaries, benefits, and training costs.

Lower

Initial setup cost, minimal ongoing expenses

Learning and adaptation

Limited

Constrained by human resource availability.

High

Can handle large volumes of emails simultaneously

Looks interesting? Check out more.

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Drive more impact from every conversation

Livechat

Add Nextiva to your product, app, or website to create ongoing engagement with your customers and foster lasting relationships.

All messaging apps

No training, no configuration, no new bot paths. Getting started is easy. You’ll be live in minutes.

Conversational AI

Our AI powered solution enables automates up to 90% of all your customer interactions across all of your digital channels.

Customer messaging that sounds like you. Powered by Nextiva.

On brand

Deliver a consistent brand experience in every interaction. Create and customize widgets to reflect your brand.

Flexible

It’s fast, flexible, and simple to configure. You won’t need a lot of time or technical support to get started.

Built for today’s customer experience

Deliver faster answers for your website visitors and customers, and build deeper connections. At every touchpoint.

21M+

Customers

40%

Cost Reduction

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310M

Active users

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60%

Faster resolutions

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3.54M+

Fans

Read the case study →

50,000+

Monthly reviews

98%

Faster response time

Ready to make business

conversations better?

Let's Talk Business

Unify all your conversations with one customer experience management platform

Let us make customer experience easier for you–including calls, video, contact center, and brand management.

USED BY 100,000+ COMPANIES FROM STARTUPS TO ENTERPRISES

800-799-0600