4.6 29317 + Business Reviews

The employee that
never clocks out.

XBert is your AI employee, trained on your business and working around the clock. It answers calls, handles chats, books appointments, resolves issues, and follows up so your team can focus on the work that matters.

Backed by 17 years of service
Trusted by 100,000 businesses

From local businesses to global brands, over 1 million users trust Nextiva'

KFC
Amazon
UPS
Hyundai
Einstein Bros Bagels
Texas Roadhouse
Shelby
Toyota
Wells Fargo
Chick-fil-A
Domino's
Prudential
RE/MAX
YMCA
KFC
Amazon
UPS
Hyundai
Einstein Bros Bagels
Texas Roadhouse
Shelby
Toyota
Wells Fargo
Chick-fil-A
Domino's
Prudential
RE/MAX
YMCA
Your AI Employee

Calls, texts, and chats. All covered by XBert AI.

Unanswered calls and ignored messages cost you customers. XBert works phone, text, chat, and email, handling inquiries, booking appointments, and following up without being asked. Your team stays focused on high-value work while XBert runs the frontline.

Partner with Us
Megan
Megan O’Sullivan AI Hi, I’m interested in… Responding to inquiry
2m
Derek
Derek Nguyen AI Thanks for the update Resolved
12m
Rachel
Rachel Kim AI Call completed Follow-up scheduled
25m
Michelle
Michelle Chen Schedule confirmed Appointment booked
1h
Megan
Megan O’Sullivan AI Live chatting with Sarah Mitchell
Megan AI is live chatting with Sarah Mitchell
Hi, I’m interested in your enterprise plan. Can you tell me more about pricing? 2:31 PM
Of course! Our enterprise plan starts at $99/user/month with volume discounts available. 2:33 PM
That sounds great. Can we schedule a demo? 2:34 PM
Customer Info
Sarah Mitchell
Sarah Mitchell
sarah.mitchell@company.com
VIP Enterprise
Recent Activity
Call – 12 min Yesterday
Email opened 2 days ago
Meeting booked 1 week ago
Customer Value
$24,500 Lifetime Value
18 Interactions
Sentiment
Very Positive
CALL COMPLETED
3m 44s
Caller
AI Summary
Answered by XBert AI
SUMMARY

Sarah Mitchell asked about business hours and scheduled a consultation. Appointment confirmed.

APPOINTMENT
Tomorrow 2:00 PM
SENTIMENT
Positive Excited Curious
XBert AI Resolutions
49
Calls Handled
12
Appts Booked
156
FAQs Resolved
94%
Satisfaction

Your AI employee, trained for your industry.

Works with your favorite tools and platforms

Salesforce HubSpot Zendesk Microsoft Teams Google Workspace Zapier Zoho ServiceNow Salesforce HubSpot Zendesk Microsoft Teams Google Workspace Zapier Zoho ServiceNow
How Your AI Employee Works

Handles tasks from
start to finish.

XBert picks up every customer interaction, resolves what it can on its own, and routes the rest to the right person with full context attached.

Customer Interactions
"What's my balance?" "Cancel my appointment" "When does my plan renew?" "I need to update my card" "Transfer me to billing" "Schedule a callback" "Reset my password" "Track my order"
XBert AI
XBert AI
Conversing with Customer… Analyzing Intent… Checking Knowledge Base… Routing Request… Updating Record… Conversing with Customer…
Question Answered AI Resolved
Task Completed AI Resolved
Complex Issue Routed to Agent
Quick to Deploy Trained on Your Data Fits Your Process Human Oversight Built In
Listen to XBert in Action

Conversations that sound
remarkably human.

These aren't scripted demos. Hear how XBert navigates real customer scenarios, picking up context, adapting tone, and closing the loop.

Patient intake

A patient calls with an urgent concern. XBert collects the relevant details and connects them with the right person on your team.

Press play
0:00
AI Resolved Transferred with context

After-hours request

A customer reaches out after business hours needing an account update. XBert captures the details and queues everything for follow-up.

Press play
0:00
AI Resolved Queued for follow-up

Reservation update

A caller needs to modify an upcoming reservation. XBert takes care of the change and wraps up the conversation on its own.

Press play
0:00
AI Resolved Fully resolved

Get Started with XBert

Add XBert to your Nextiva plan. No long-term contracts. Start today and scale as you grow.

  1. 1

    Start your free trial

    No contracts. Full access for 30 days.

  2. 2

    Train XBert on your business

    Your services, hours, scripts, and workflows – loaded in.

  3. 3

    Free professional setup *

    Our expert team members will set up and configure your AI for free, tailored to your business.

  4. 4

    Calls answered. Revenue captured. Team freed.

    Watch your team focus on what matters while XBert handles everything else.

AI EMPLOYEE
$ 99 /month

30-day money-back guarantee

✓ No contracts ✓ 30-day money-back guarantee
  • Custom training on your business
  • Calendar & CRM integration setup
  • Custom greeting and voice selection
  • Live testing and optimization
Get Started

*Limited-time offer on free professional set up. Additional fees may apply for complex custom integrations

FAQs

Common Questions About
Your AI Employee

What does "AI employee" actually mean?

XBert is an AI-powered team member that works autonomously inside your business. It fields customer calls, responds to messages, schedules appointments, resolves common requests, and hands off anything complex to the right person without needing supervision.

How does XBert get up to speed on my business?

You provide your business details (services, hours, policies, common questions, and workflows), and XBert builds a working knowledge base from them. Every response it gives is grounded in your actual information, not generic AI output.

Do I have control over what XBert handles?

Completely. You decide which tasks XBert manages on its own and where it should escalate. Every conversation is automatically recorded and transcribed, so you can review any interaction at any time.

What if a situation is too complex for XBert?

XBert recognizes when a conversation needs a human touch and immediately transfers it, along with the full transcript and context, so your team picks up right where XBert left off. No awkward re-explanations.

How is customer data protected?

XBert operates on Nextiva’s enterprise-grade infrastructure, which is PCI DSS compliant, HIPAA compliant, and SOC 2 audited. Customer conversations and data are encrypted, auditable, and held to the same standards as the rest of Nextiva’s platform.

How quickly can I get XBert running?

Fast. Share your business details (services, policies, hours, and common questions), and XBert is ready to start taking conversations. There’s no drawn-out implementation or complicated technical setup.