Nextiva Hot Topics

Quick help links for the most common Nextiva Voice questions. 

USERS, ADMINS, LICENSES, AND PASSWORDS

Creating Users: Add coworkers to your Nextiva account

Creating Admins: Give another user (coworker) the ability to make changes to feature settings for other users or locations (if you’re the “super admin” or original admin on your account)

Assign Licenses: Assign licenses to users (coworkers) for the Nextiva App and other add-on features

Password Resets

PHONES, PHONE NUMBERS, AND VOICEMAIL

Transfer Numbers (Porting): Transferring your phone number to Nextiva

Assign Phones/Devices: Add new phones and assign them to people

Assign Phone Numbers: Choose an article below, depending on to whom/what you want to assign the number

Feature Access Codes: Use the dial pad on your phone to quickly make updates to calling features

Voicemail

SCHEDULES, CALL FLOWS (AUTO ATTENDANTS AND CALL GROUPS), AND MUSIC ON HOLD

Schedules: Set up your company’s business hours so your callers get a different experience or message when you’re open and after business hours

Create a Call Flow: 

  • Call/Hunt Group: Enable multiple phones to ring (in order or simultaneously) when a single number is called
  • Auto Attendant: Play a recorded menu of options for your callers to hear and be directed to a certain person or team, depending on the option they choose

Record and Assign Announcements/Messages/Greetings:

Music on Hold: Play music or recorded messages for callers when they’re waiting on hold

WORK-FROM-HOME FEATURES 

Nextiva App: Use your Nextiva service and number on any computer or mobile phone 

Call Forwarding: Forward your Nextiva number to your home phone or cell phone

CRM Questions: Get answers to your questions about Nextiva CRM

BILLING AND REPORTS

Billing Questions: Get answers to our most frequently asked billing questions

Credit Card Updates: Make changes to your payment information online

Call History Reports: View your call history for users, call centers, call groups, and auto attendants

International Calling: See rates for every country and make international calls

 

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Updated on June 4, 2020

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