Nextiva Hot Topics

Quick help links for the most common Nextiva Voice questions. 

USERS, ADMINS, LICENSES, AND PASSWORDS

Creating Users: Add coworkers to your Nextiva account

Creating Admins: Give another user (coworker) the ability to make changes to feature settings for other users or locations (if you’re the “super admin” or original admin on your account)

Assign Licenses: Assign licenses to users (coworkers) for the Nextiva App and other add-on features

Password Resets

• Online/web portal
• Voicemail 

PHONES, PHONE NUMBERS, AND VOICEMAIL

Transfer Numbers (Porting): Transferring your phone number to Nextiva

• Fill out the authorization form to begin transferring your number to Nextiva
• Check the status of your number transfer

Assign Phones/Devices: Add new phones and assign them to people

Assign Phone Numbers: Choose an article below, depending on to whom/what you want to assign the number

• A user
• A call group
• An auto attendant

Feature Access Codes: Use the dial pad on your phone to quickly make updates to calling features

Voicemail

• Set up your voicemail
• Set up voicemail greetings
• Check voicemail for a call group

SCHEDULES, CALL FLOWS (AUTO ATTENDANTS AND CALL GROUPS), AND MUSIC ON HOLD

Schedules: Set up your company’s business hours so your callers get a different experience or message when you’re open and after business hours

Create a Call Flow: 

• Call/Hunt Group: Enable multiple phones to ring (in order or simultaneously) when a single number is called
• Auto Attendant: Play a recorded menu of options for your callers to hear and be directed to a certain person or team, depending on the option they choose

Record and Assign Announcements/Messages/Greetings:

• Record a message/announcement for an auto attendant or call center 
• Assign a recorded message/announcement to an auto attendant 
• Assign a recorded message/announcement to a call center

Music on Hold: Play music or recorded messages for callers when they’re waiting on hold

WORK-FROM-HOME FEATURES 

Nextiva App: Use your Nextiva service and number on any computer or mobile phone 

• Features and benefits
• Downloads, guides, and tutorial videos for:
  • Mobile phone
  • Computer or laptop

Call Forwarding: Forward your Nextiva number to your home phone or cell phone

CRM Questions: Get answers to your questions about Nextiva CRM

BILLING AND REPORTS

Billing Questions: Get answers to our most frequently asked billing questions

Credit Card Updates: Make changes to your payment information online

Call History Reports: View your call history for users, call centers, call groups, and auto attendants

International Calling: See rates for every country and make international calls