Quick help links for the most common questions
USERS, ADMINS, LICENSES, AND PASSWORDS
Creating Users: Add coworkers to your Nextiva account
Creating Admins: Give another user (coworker) the ability to make changes to feature settings for other users or locations (if you’re the “super admin” or original admin on your account)
Assign Licenses: Assign licenses to users (coworkers) for the Nextiva App and other add-on features
PHONES, PHONE NUMBERS, AND VOICEMAIL
Transfer Numbers (Porting): Transferring your phone number to Nextiva
- Fill out the authorization form to begin transferring your number to Nextiva
- Check the status of your number transfer
Assign Phones/Devices: Add new phones and assign them to people
Assign Phone Numbers: Choose an article below, depending on to whom/what you want to assign the number
Feature Access Codes: Use the dial pad on your phone to quickly make updates to calling features
SCHEDULES, CALL FLOWS (AUTO ATTENDANTS AND CALL GROUPS), AND MUSIC ON HOLD
Schedules: Set up your company’s business hours so your callers get a different experience or message when you’re open and after business hours
Create a Call Flow:
- Call/Hunt Group: Enable multiple phones to ring (in order or simultaneously) when a single number is called
- Auto Attendant: Play a recorded menu of options for your callers to hear and be directed to a certain person or team, depending on the option they choose
Record and Assign Announcements/Messages/Greetings:
- Record a message/announcement for an auto attendant or call center
- Assign a recorded message/announcement to an auto attendant
- Assign a recorded message/announcement to a call center
Music on Hold: Play music or recorded messages for callers when they’re waiting on hold
WORK-FROM-HOME FEATURES
Nextiva App: Use your Nextiva service and number on any computer or mobile phone
- Features and benefits
- Downloads, guides, and tutorial videos for:
Call Forwarding: Forward your Nextiva number to your home phone or cell phone
CRM Questions: Get answers to your questions about Nextiva CRM
BILLING AND REPORTS
Billing Questions: Get answers to our most frequently asked billing questions
Credit Card Updates: Make changes to your payment information online
Call History Reports: View your call history for users, call centers, call groups, and auto attendants
International Calling: See rates for every country and make international calls