Plans & Pricing
Customer Conversation Suite
All Teams
Customer Experience Suite
Sales, Service & Support Teams
Brand Management Suite
Marketing Teams
Billing period
Essential
Perfect for small teams: the world's #1 phone system with video & messaging.
$18.95
$28.95
Save 35%
/user/mo
Capabilities
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Core Conversation Channels
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Customer to Team Collaboration
-
Desktop and Mobile App
-
App Integrations
-
Conversational Analytics
-
Inbound Workflows
Incredible Value
-
1,500 Toll-Free Minutes Included
-
Unlimited Internet Fax
-
Standard Auto-Attendant
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24/7 Award-Winning Live Support
Core Features
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Unlimited HD Voice / Video Calls
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Voicemail
-
Local & Toll-Free Numbers
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Microsoft & Google Integrations
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Remote Device Management
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Mobile & Desktop Apps
-
Multiple Phone Numbers per Account
Professional
Enhanced communication with SMS, Integrations & multi-locations support
$22.95
$32.95
Save 31%
/user/mo
Capabilities
-
Core Conversation Channels
-
Customer to Team Collaboration
-
Desktop and Mobile App
-
App Integrations
-
Conversational Analytics
-
Inbound Workflows
Incredible Value
-
3,000 Toll-Free Minutes Included
-
Unlimited Multi-Site Management
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Call Flow Builder
-
24/7 Award-Winning Live Support
Everything in Essential +
-
SMS/MMS
-
Multi-Level Auto Attendant
-
Video Meetings
(40 Participants)
-
CRM Integrations
-
AI Voicemail Transcription
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Voicemail Notifications (SMS/Email)
-
Screensharing
Popular
Enterprise
Comprehensive suite with AI, call recording & advanced features
$32.95
$42.95
Save 24%
/user/mo
Capabilities
-
Core Conversation Channels
-
Customer to Team Collaboration
-
Desktop and Mobile App
-
App Integrations
-
Conversational Analytics
-
Inbound Workflows
Incredible Value
-
12,500 Toll-Free Minutes Included
-
Premium Software Integrations
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Active Directory Sync
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24/7 Award-Winning Live Support
Everything in Professional +
-
Unlimited Audio/Video Recording
-
Video Meetings (Unlimited)
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Single Sign On
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Microsoft Teams Integration
Capabilities
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AI-Powered Contact Center
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AI-Powered Bots
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Journey Orchestration
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Unified Agent Management
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Open API Integrations
Core Features
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One Channel (Voice or Digital)
-
Blended Inbound/Outbound Calling
-
Quarterback, Progressive, Predictive Dialing
-
List & Campaign Management
-
Unified History & Mini CRM
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Process Automation
-
Dynamic Agent Scripting
-
Full Workflow Engine
-
Simple Voice or Digital Bots***
Premium
Intelligent contact center with omnichannel & advanced AI
$119
$159
Save 25%
/user/mo
Capabilities
-
AI-Powered Contact Center
-
AI-Powered Bots
-
Journey Orchestration
-
Unified Agent Management
-
Open API Integrations
Everything in Core +
-
Omnichannel (Voice, SMS, Chat, Email, Social, Messaging, Digital Forms & Surveys)
-
Geographic Disaster Recovery
-
Secure Payment Agent Assist (PCI Compliant)
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Digital Supervision & Agent Screen Share
-
Single-Screen Recording
-
Advanced Bots
Popular
Ultimate
Comprehensive omnichannel contact center & workforce management
$139
$199
Save 30%
/user/mo
Capabilities
-
AI-Powered Contact Center
-
AI-Powered Bots
-
Journey Orchestration
-
Unified Agent Management
-
Open API Integrations
Everything in Premium +
-
Omnichannel
-
Workforce Scheduling (WFM)
-
Quality Monitoring
-
Quality Management Surveys
-
Performance Management
-
Advanced CX Analytics (Real BI Tooling via Google Looker Studio)
-
Multi-Screen Recording
Standard
Digital marketing tools to jumpstart your growing brand
$149
+ 99/mo for each additional user
Capabilities
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Brand Listening
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Social Media Management
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Review Management
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Analytics and Benchmarking
-
Scheduling and Publishing
-
AI-powered Chatbot
Includes
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All in One Inbox
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Scheduling & Publishing
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Ticketing & Helpdesk
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Private & Bulk Messaging
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Review Management
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Listening & Monitoring
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Performance Dashboard
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Post & Channel Analytics
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Basic Tags & Alerts
-
Survey (1 CSAT/NPS)
Growth
For brands ready to accelerate online presence & gain competitive insights
$299
+ 99/mo for each additional user
Capabilities
-
Brand Listening
-
Social Media Management
-
Review Management
-
Analytics and Benchmarking
-
Scheduling and Publishing
-
AI-powered Chatbot
All standard Features +
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Suggested & Automated Responses
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Competitor Analytics (3 Channels)
-
Historical Data Access (6 months)
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Advanced Team Management
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Client Management
-
Custom Access & Permissions
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Custom Workflows & Routing
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LiveChat
-
Custom Response Surveys
Popular
Enterprise
Comprehensive suite with custom integrations to maintain brand loyalty
Custom
Includes white-glove service
Capabilities
-
Brand Listening
-
Social Media Management
-
Review Management
-
Analytics and Benchmarking
-
Scheduling and Publishing
-
AI-powered Chatbot
All Growth Features +
-
Custom Integrations & Implementation
-
SLA Management
-
Queue Management
-
AI Routing
-
Complete Service Helpdesk
-
Additional Management Reporting
Compare plan features
Highlighted Capabilities
Essential
Professional
Enterprise
Unlimited calling within the U.S. and CA*
Unlimited conference calls
40 participants
Unlimited participants
Video calling
Up to 45 mins per video call
Unlimited
Unlimited
Free local and toll-free number
Toll-free minutes
Up to 1,500 minutes
Up to 3,000 minutes
Up to 12,500 minutes
Mobile SMS/MMS
Up to 1,000 messages sent and received per user
Up to 2,000 messages sent and received per user
Voicemail to email notifications
Integrations with MS Outlook and Google Contacts
24×7 customer support
Advanced integrations with most popular CRM and customer-facing apps
Premium integrations with most popular CRM and customer-facing apps
Unlimited internet fax
Call recording
Video conference recording
Voice Calling
Essential
Professional
Enterprise
Unlimited calling within the U.S. and CA*
Free local and toll-free number
Toll-free minutes
Up to 1,500 minutes
Up to 3,000 minutes
Up to 12,500 minutes
High-definition (HD) voice
Auto attendant
Multi-level auto attendant
Unlimited internet fax
Free number porting
Call history
Call log reports
Voice Productivity
Essential
Professional
Enterprise
Threaded conversations
Create notes on contacts and calls
Contact management
Up to 500 shared contacts
Up to 500 shared contacts
Up to 500 shared contacts
Contact integrations, Google and Outlook
Voicemail to email notifications
Voicemail to SMS notifications
Voicemail transcription
Team presence and status
Shared line appearance
Busy lamp field
Single sign-on
Hold music
Call group
Mobility
Essential
Professional
Enterprise
Nextiva Browser App
NextivaONE App for Mac
NextivaONE App for Windows
NextivaONE App for iOS
NextivaONE App for Android
Meetings
Essential
Professional
Enterprise
Meetings
Calendar integrations, Google and Outlook
Unlimited conference calls
40 participants
Unlimited participants
Video meetings
Up to 45 mins per meeting
Unlimited
Unlimited
Voice Administration
Essential
Professional
Enterprise
Admin portal
User portal
Dashboard
Real-time system status alerts
Integrations
Essential
Professional
Enterprise
Salesforce
Salesforce Lightning UI
Salesforce Service Cloud
MS Outlook
MS Teams
Google Contacts
HubSpot
Zendesk
ServiceNow
Microsoft Dynamics
Microsoft Dynamics 365
Oracle Sales Cloud
Sugar CRM
Act!
NetSuite
ConnectWise
Goldmine
Lotus Notes
Workbooks
Bullhorn
Phones
Essential
Professional
Enterprise
Bring your own device (BYOD)
Phone rental options: Desk and conference phones
Desk phone
Conference phone
Support
Essential
Professional
Enterprise
Email support
24/7
24/7
24/7
Chat support
24/7
24/7
24/7
Phone support
24/7
24/7
24/7
Real-time system status alerts
Multi-site support
Channels
Core
Premium
Ultimate
Channels
Choose any one channel (Voice, SMS, Chat, Email, Social, Messaging)
Omnichannel (Voice, SMS, Chat, Email, Social, Messaging)
Omnichannel (Voice, SMS, Chat, Email, Social, Messaging)
Blended Inbound/Outbound
Digital Forms & Surveys
Inbound
Core
Premium
Ultimate
Intelligent & Skills-based Routing
Voicemail Drop & ACD Voicemail*
Outbound
Core
Premium
Ultimate
Quarterback, Progressive, Predictive Dialing*
Voice or Digital Customer Surveys
Proactive Outbound Notifications
Digital Outbound Campaigns*
Voice Outbound Campaigns*
Dial-by-name Auto Attendant*
Web & ACD Callback*
AI & Automation
Core
Premium
Ultimate
Simple Voice or Digital Bots***
Advanced Bots (Voice + Digital)***
Process Automation
Full Workflow Engine
AI Redaction of Sensitive Info (PII)***
Secure Payment Agent Assist (PCI Compliant)***
List & Campaign Management
List & Campaign Management
Core
Premium
Ultimate
Dynamic Agent Scripting
Company Directory w/ Queue, Agent, Topic Chat
Unified History & Mini CRM
Workforce Scheduling (WFM)
QM Voice Recording*
Quality Monitoring
Quality Management Surveys
Digital Supervision & Agent Screen Share
Single-Screen Recording
Multi-Screen Recording
Performance Management
Insights
Core
Premium
Ultimate
Real-Time Dashboards & Reporting
Historical Reporting
Advanced CX Analytics (Real BI Tooling via Google Looker Studio)
Integrations
Core
Premium
Ultimate
Integrations via REST API****
Remote Telephony Edge Server Connect
Support
Core
Premium
Ultimate
24/7 Award Winning Support
Geographic Disaster Recovery
Popular universal add-ons
Intelligent virtual agent
Deliver answers to common questions and solve customer problems quickly with an intelligent virtual agent.
CRM integrations
Pre-built integrations with leading CRM solutions – Salesforce, Hubspot, Oracle, Microsoft, and Zendesk.
Performance dashboards
Real-time dashboards and wallboards that provides holistic reporting from all your systems.