NEXTIVA CONTACT CENTER

Call center software

Pair with VoIP:
One place for all customer interactions + team collaboration.

Manage customers across channels

Improve sales and service productivity

Optimize local, remote, and hybrid teams

See what amazing, simplified service looks like.
Request a demo

Empower agents.
Grow your business.

See how it works. Walk through the features that are most important to you.

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Get it all done in one place.

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Connect the full customer story

Voice, email, text, webchat, video, and social in a single view.

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Make customers feel welcome

Preview relevant caller details with agent-friendly screen pops.

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Modernize routing

Upgrade your flow to allow voice response with speech-enabled IVR.

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Bypass the agent

Let customers easily self-service with intelligent virtual agent.

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Drive sales

Meet your quotas with the help of automated outbound dialers.

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Reduce callbacks

Quickly match customers to the right agent every time with skills-based routing.

Streamline apps and collaborate internally.

Integrate fragmented customer interaction points into one cloud-based platform perfect for remote and in-person teams. Serve customers with excellence when agents have the full customer picture, access to internal support, and the help of smart automation.

Coach agents to excellence with workforce optimization

Plan ahead using staffing and scheduling assistance

Make life easier with unified reporting

Book cover—Never compromise the customer experience: Why integrating UCaas and CCaas is key

Go deeper into how combining a modern contact center with team collaboration reduces costs, increases job satisfaction, and wows customers. Check out our UCaaS + CCaaS eBook.

Download the eBook

Keep using the tools you love.

Seamlessly connect Nextiva Contact Center with Nextiva’s #1 rated business phone software. Quickly integrate your CRM. Need something custom? Our experts are happy to make custom setups a reality.

See it in action.

When you give customers good old-fashioned customer service supercharged by a modern award-winning communication platform, you get repeat buyers and increased revenue.

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Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
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Your personalized demo. What to expect:

  • Expect specifics. Tailored exactly to your business (we do our research).
  • Expect experts. Our product team will personally answer your questions.
  • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

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Call (888) 451-9463
Gartner. Leader: Peer Insights Voice of the Customer G2. Leader SUMMER 2023 GetVoIP Customer Reviews
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