All the features and functionality you need.
Most small business owners like offering a menu system to callers. Your auto attendant could
say, “Press 1 for sales, 2 for support” when customers call.
Protect your personal number by forwarding your incoming calls to any desk phone or mobile
device. Also forward calls based on business hours or holidays.
Organize teams and departments into call queues so that callers are routed to the next
available rep in the queue.
Record all your incoming and outgoing calls. Pull insights to train your customer support or
sales teams. Access recordings for download and playback for up to six months.
HD voice calls
Your team's phone calls will sound twice as clear using VoIP. Hear your leads or customers in
the full range of their voice. With a headset, background noise is eliminated entirely.
Host online meetings with HD voice and video. We know uninterrupted face time with your teams
Play relaxing music and promotional hold messages through your VoIP phone system. Also
announce custom messages like product sales and long wait times.
Use your existing PC, tablet, or mobile device to send and receive faxes. No more clunky fax
Display enhanced caller information to your inbound call center agent. Surface relevant
information such as account numbers, purchases, and helpdesk tickets as the phone rings.
Voicemail to text
Manage voicemail messages from your email inbox. When callers leave a new voicemail, get an
email with the audio file (MP3 or WAV) attached.
Using our hosted carriers, we can port your local or toll-free phone number to Nextiva. Get
started with digital Letter Of Authorization (LOA).
Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent
Call routing lets you direct inbound calls to any person or team in real time given a set of
rules. Use call routing to streamline, say, your call center traffic.
Transfer calls easily. Instead of dialing 10-digit phone numbers, you can dial just two to
Landline phones are never charged for calling a toll-free number. Toll-free numbers can also
make your company seem larger.