NEXTIVA CONTACT CENTER

Complexity
made simple.

Your dream contact center:
One place for all customer interactions + team collaboration.

Pair your VoIP service with contact center capability

See all customer touchpoints in one place

Streamline sales and service workforce management

Implement self-service and smart automation

Scale quickly as you grow

See what amazing, simplified service looks like.
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Empower agents.
Grow your business.

See how it works. Walk through the features that are most important to you.

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Get it all done in one place.

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Connect the full customer story

Voice, email, text, webchat, video, and social in a single view.

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Make customers feel welcome

Preview relevant caller details with agent-friendly screen pops.

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Modernize routing

Upgrade your flow to allow voice response with speech-enabled IVR.

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Bypass the agent

Let customers easily self-service with intelligent virtual agent.

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Drive sales

Meet your quotas with the help of automated outbound dialers.

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Reduce callbacks

Quickly match customers to the right agent every time with skills-based routing.

Streamline apps and collaborate internally.

Integrate fragmented customer interaction points into one cloud-based platform perfect for remote and in-person teams. Serve customers with excellence when agents have the full customer picture, access to internal support, and the help of smart automation.

Coach agents to excellence with workforce optimization

Plan ahead using staffing and scheduling assistance

Make life easier with unified reporting

Book cover—Never compromise the customer experience: Why integrating UCaas and CCaas is key

Go deeper into how combining a modern contact center with team collaboration reduces costs, increases job satisfaction, and wows customers. Check out our UCaaS + CCaaS eBook.

Download the eBook

Keep using the tools you love.

Seamlessly connect Nextiva Contact Center with Nextiva’s #1 rated business phone software. Quickly integrate your CRM. Need something custom? Our experts are happy to make custom setups a reality.

See it in action.

When you give customers good old-fashioned customer service supercharged by a modern award-winning communication platform, you get repeat buyers and increased revenue.

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Contact us today.

We'll help you simplify your business and get more done by putting phone, chats, and video into one powerful solution.

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Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
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