If you want to bring remote workers together and make them feel connected to your company, it is essential that you take advantage of the communications tools available today. Technology has changed the way the world works, and this is especially true for remote workers.
While all of our operations is located at our headquarters in Scottsdale, Arizona, we do have a growing number of sales representatives and software developers that work remotely. These individuals are essential to our company’s success, and we want them to feel just as connected to the company as our team members who work at our headquarters.
We have found that the five tools below significantly improve communication with remote team members, keep them informed of office activities, and keep them connected to their coworkers.
Regular team calls
This may seem like a no-brainer, but scheduling a call that works for everyone’s schedule is no small feat. However, constant and consistent communication is extremely important to moving projects along and discussing initiatives and goals. Try to touch base with your entire team at least once a week. If blocking off an hour may not be feasible, try for shorter, more frequent check-ins. This will hold team members accountable, will keep everyone up-to-date on what each team member is working on, and can help identify team members or projects that may need extra support.
Cloud Phone System
Moving communications systems to the cloud is a essential to keep employees connected, such as moving to a cloud phone system. You can route calls to these employees from your main office, take advantage of extension dialing, and utilize a mobile app to stay connected on the go.
Additionally, the mobile apps for these systems, such as the Nextiva App, come with additional features including IM and presence for easy communication from anywhere.
An Instant Message System
Remember the days of AIM? Instant message systems have matured from a social chat tool for teens and are now essential communications tools many of us, myself included, couldn’t imagine getting through a workday without. As the name indicates, an instant message system allows you to send messages to your coworkers in different locations and receive an immediate response. This tool is great for quick questions were sending an email is unnecessary, and the best part is it won’t clog your inbox! At Nextiva we rely on Jabber or the Nextiva App, but there are a variety of tools out there your business can use, and many are free.
A Company-focused Blog
Our Culture team began an internal blog at Nextiva about a year ago and it has been a great platform to keep everyone connected. Everyone’s inboxes are overflowing these days and it’s easy to miss internal emails about office activities. Creating a central place to house all of your company communication will help keep everyone informed of office activities, product updates, HR resources, without having to check multiple places for the information. Also, blogs, especially ones powered by WordPress, are easy to customize and update to suite your unique needs and culture.
Employee Engagement Activities that are not Location-Based
Focus on creating employee engagement activities that all team members can participate in, regardless of their physical location. Voting activities or a weekly internal news show that highlights everything going on in the company that week is a great way to share information and make employees feel connected. Highlighting remote employees via “department discoveries” or internal interviews will help employees in different locations to get to know each other.
These five tools can be implemented in every business, and will help improve the satisfaction of your remote workers. Are there any tools you rely on to improve communication with remote team members and make them feel more connected to your company?