As 2015 comes to a close (where did the year go?!), we want to reflect back on the amazing year we’ve had. This year has been full of growth and new opportunities at Nextiva, from product launches to our first Partner Summit to numerous awards and team growth, our team rocked it! We asked some team members to reflect back on the major milestones and events of this year and to share their thoughts on the new era Nextiva embarked on in 2015. Here’s what they had to say:
NextOS 3.0 Launch
Tomas Gorny (CEO): NextOS 3.0 is designed to enhance the user experience and make it easier for the 100,000+ businesses we serve to manage their phone systems. NextOS 3.0 represents the first initiative in a series of innovations to come for our customers.
Josh Kay (Manager, Product Development): NextOS 3.0 is the first step towards bringing Nextiva into the world of elite product innovation companies. This project is just the tip of the iceberg for what’s next for Nextiva.
Lindsay Berman (Creative Director, Product Development): NextOS 3.0 marked our first step toward truly putting the 'Simplifying' in 'Simplifying Business Communication' (our company tagline). We have always delivered the most powerful technology – now we're making that technology easy to use so that businesses can get the most value out of our products.
Jen Fritz (VP of Government & Enterprise Solutions): This new interface is a breakthrough in offering a simple approach to managing complex requirements without restricting access to valuable features. This is obviously a huge leap forward for Nextiva, and it’s just the beginning.
Claudio Goralczuk (Director of Development Resources): NextOS 3.0 was created using the agile development process. This led to quicker progress, higher visibility, and the ability to adjust course if a new direction was chosen.
Nextiva Partner Summit
Ira F.: Our first annual Nextiva Partner Summit was an amazing success! We had over 300 partners from across the U.S. come to Scottsdale for 3 days of sales education, product training, and to learn from their peers across a variety of partner types. I cannot wait until 2016!
Tracy Conrad (President): Everything we do is to help our partners grow their business, and partner revenue has increased every month since the summit. It was a huge success, and it will be even bigger in 2016.
Carl Katz (Director of Channel Sales – East Region): Our first Partner Summit was an overwhelming success! Partners who came to the event left with more knowledge and were more excited than ever to sell Nextiva!
Andrea Obert (Marketing Programs & Event Manager): With the exponential growth we’ve experienced in our partner program, we wanted to take the opportunity to get as many partners as we could in one place at one time to keep everyone informed.
Lane Chereskin (Director of Customer Service): It allowed our team to meet our partners in person. We interact with them every day so it was great to create a stronger relationship.
Nextiva’s 7th Anniversary & Spirit Day
Yaniv Masjedi (VP of Marketing): I have never seen so much company spirit. It was nice to see our entire team getting involved in this fun event. Our Porting team was extremely creative and went above and beyond.
Lane C.: Our 7th Anniversary and Spirit day was a great opportunity to show our Nextiva pride. The event created a stronger sense of community in our department.
Paul Kida (Sales Engineer): On Spirit Day, the team I was a `part of took it upon themselves to get together and go all out decorating the entire office in blue and yellow. I cannot wait to see how we continue to amp up our celebrations for years to come.
Kristen Bradley (Culture Lead): I was inspired to see how proud people were to show their “Nextiva colors." To me this day was a testament to the incredible internal culture and community we have created at Nextiva.
Tony Calvis (Video Producer): Nextiva’s 7th anniversary was an incredible demonstration of the care and camaraderie employees have between each other within the company. ‘Prideful' doesn’t even begin to describe the energy amongst my co-workers.
Amanda Dziuk (Talent Acquisition): We are always looking to improve ourselves, and because of this, our potential for growth seems limitless. My favorite part of recruiting is seeing those that I spoke with excel and move up at Nextiva.
James Murphy (VP of Inside Sales): Our sales teams continue to grow exponentially and are driving results like never before. We have the best people in the industry working tirelessly to ensure that our customers are always taken care of. I can’t wait for everyone to see what we have in store for 2016!
Jamie Brown (Technical Support Manager): This year the operations department has grown tremendously. It has been a great team effort in order to make sure that Nextiva keeps providing Amazing Service.
Kim Lamont (Executive Assistant to CEO): It’s exciting to be part of this wave of growth and keep up with the challenges and opportunities that come with it, as well as welcome all the new and talented people to our team.
Company & Team Events
Jonny Basha (Sales Operations Manager): In 2015, we began our Town Hall meeting series. These monthly get–togethers were a great way for the Inside Sales, Account Management and Marketing teams to meet with Tomas and other members of leadership to discuss company updates and best practices.
James M.: From our first ever partner summit, to an epic company picnic, town hall meetings and of course all the special days celebrated in the office, it has been an epic year.
Yoel Lustgarten (Culture Lead): Company events are what bring our teams together. It boosts internal relations and, as a whole, company culture.
Max Anderson (Video Producer): It makes a huge impact on the morale of the company when we have events and team builders.
Company Culture Awards
Kathleen Klein (Talent Acquisition): My two favorite awards we’ve received this year are the Phoenix Business Journal’s “Most Admired Companies” and “Best Places to Work.” These awards in particular are special to me because they demonstrate the engaging, collaborative, and rewarding experience we create for our employees.
David Clewell (Sales Operations Manager): The award from this year that stands out to me the most is the Phoenix Business Journal’s "Best Places to Work" award. We consistently win awards for our products and customer service, but it's very special that we’re winning them for our company culture too. This was our 5th year in a row winning the Phoenix Business Journal’s "Best Places to Work" award.
Customer Service Awards
Tomas G.: We have an amazing team that truly believes in our mission and genuinely wants to help the businesses we serve succeed and grow.
Lane C.: We talk about Amazing Service at Nextiva a lot, and it’s at the heart of everything we do. It’s an honor to be recognized by Frost & Sullivan and the Stevie’s for our dedication to our customers.
Thomasina Cady (Customer Service Manager): I am really proud that we earned the Frost & Sullivan Customer Service Leadership Award. It shows that as we grow, we don’t lose sight of our dedication to our customers. I am looking forward to watching Nextiva grow and continue to earn more awards for Amazing Service.
Lukas Gorny (VP of Operations): I am extremely proud of our Frost & Sullivan and Stevie awards. The number one thing our employees want to do is help the businesses we serve, and they do everything in their power to do so. It is so nice to be recognized for the effort our entire team puts in on a daily basis.
Chris Lopez (Enterprise Operations): It's a great accomplishment to be recognized by Frost & Sullivan for our amazing customer service. Nextiva is changing the industry simply by listening to our customers and acting with their best interest in mind.
Product & Software Integrations
Josh L.: More and more customers are looking for their Nextiva service to integrate with the other contact management and software solutions they use. Because of this, we have developed a number of integrations and have more on the way. Also, because of this, other SaaS companies are taking notice of Nextiva.
Eric Boller (Salesforce Developer): We have made multiple advances and improvements with Salesforce and other platforms. CRM integration leads to data congruency between different platforms, which is important to today’s businesses.
Alex Todorovic (Software Engineer): I got to work on our Salesforce integration. Pretty soon, any customer that is using Salesforce will be able to easily integrate their CRM with Nextiva.
Alfred Fox (Front End Software Engineer): The integrations have been both challenging and rewarding. Our customers that use Zendesk for their CRM now have a more standardized process that decreases data errors and increases their efficiency.
Partner Program Growth
Tracy C.: We have the best partner program in the industry and everyone is taking notice. From product launches to rapid team growth and fun events, this was a huge year for us. I can’t wait for next year—2016 is going to be even bigger and better.
Ira F.: This has been a key year of growth for our Amazing Partner Program. We were able to triple the number of partners we have, double our sales revenues, and sign several strategic partnerships that will take us into 2016 big time.
Cara Plowman (Channel Operations Manager): The undeniable growth of our partner program can be measured in countless ways, but the most notable is people know us now – the ultimate indicator of growth. We’re running with the bulls now, and Nextiva’s Channel team is a force to be reckoned with.