Companies of all sizes and industries benefit from Nextiva’s cloud-based communication solution. While on a recent trip to Atlanta, Georgia, our team spent some time with one of the creative agencies we serve—Blue Marble Media—to learn more about their business and the impact moving to Nextiva’s cloud-based phone system has had on their business.
Blue Marble Media is a full-service provider of film and motion graphics presentations based in Atlanta, Georgia. Cara Barineau, Creative Director and Principal, likens themselves to an advertising agency that specializes in film, video and motion graphic who works with clients across the world. Since most of their clients are scattered across the United States and the world, telephone communication is key to generating new business, moving projects forward and communicating with clients. From weekly conference calls with clients to communicating with the video team on location, a reliable phone system is essential to Blue Marble Media’s business growth.
Blue Marble Media started out with a traditional analog phone system, but knew they needed a phone system that could support advanced features as their business grew. This led them to move to a VoIP phone system a few years ago. While the new VoIP system provided them with the features they were looking for, they were very unhappy and frustrated with the customer service they received. They knew they wanted to stay with a VoIP system, but needed to find a provider that delivered the great customer support they were looking for.
After a few calls with one of Nextiva’s experienced Account Executives, they could tell that Nextiva really cared about their communication needs and provided the customer service they were looking for. As Cara put it, “Nextiva made it so easy. Really phenomenal, patient, wonderful customer service. For a company our size, that doesn’t have an on-staff IT person, I really think Nextiva is a terrific answer.”
Since moving to Nextiva, Blue Marble Media has experienced more than just Amazing Service, including:
- Advanced features that were once only available to large corporations help increase their teams’ productivity and efficiency.
- Reliable phone service allows them to communicate with clients throughout the U.S. and the world.
- As their business continues to grow and they expand their team, Nextiva’s cloud-based phone system allows them to easily add lines of service and features whenever they need them.
Meet Cara Barineau and hear her story in the video below.